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Customer Service Representative-Fresher's
1 month ago
Walk-In Drive for Customer Support Executive – HCL TechProfile - Voice, customer service .HCL Tech Hiring for US Voice Process –7th April-25 to 11th April-25 Walk in directly.Designation: Customer Care Representative-Fresher'sAny Grad/UG can apply (No Regular Students / No Law Graduate)For Fresher's role B.tech ,M.tech, BCA and MCA candidate is not eligibleInterview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301Work Location: Noida Sec-126Two Ways Cabs AvailableWalk-in Date- 7th April-25 to 11th April-25Timing- 11am-4pmJob Description - Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.Work Experience & Qualification criteria:Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceJob DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customersContact Person- Shivangi Sharma(Shivangi.sh@hcltech.com)
