GenAI Engineer

About Position:

Design, develop, and optimize AI/ML models for practical applications, ensuring high performance, scalability, and reliability. Innovate using advanced GenAI technologies (e.g., LLMs, RAG, OpenAI APIs) to address complex business challenges.

• Role: GenAI Engineer
• Location: Bangalore
• Experience: 6-10 years
• Job Type: Full Time Employment

What You'll Do:

• Worked on Voice AI / Digital Channels / Agentic AI applications using Playbooks, tooling, connectors, and data sources.
• Strong proficiency in Python for developing and deploying AI applications in a real-time production environment.
• Proven experience in designing and implementing agentic AI workflows, orchestrating multiple AI models and external systems.
• Worked on identification, design, and implementation of use cases for GCP Agents in contact centers to improve customer experience and operational efficiency.
• Understanding of customer service operations and contact centre technologies.
• Exposure GCP AI offerings and Google Dialog flow/Virtual agents exposure

Expertise You'll Bring:

• Design, develop, and implement advanced conversational AI agents using Google Cloud Contact Center AI (CCAI) and other relevant GCP AI services (e.g., Dialogflow CX, Speech-to-Text, Natural Language AI).
• Leverage various GCP AI models to enhance agent capabilities, including intent recognition, entity extraction, sentiment analysis, and knowledge base integration.
• Ensure the secure handling of customer data, implementing robust measures to prevent exposure in chat interactions.
• Develop strategies and mechanisms to accurately extract customer conversations, even when speech is unclear or ambiguous.
• Integrate and configure different models offered by GCP for contact centre AI solution

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Inclusive Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
• Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry's best

Let's unleash your full potential at Persistent

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."