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Filenet Support Lead
1 month ago
Job Title : FileNet Support Lead
Job Summary :
We are seeking a highly skilled - FileNet Support Lead- with expertise in - FileNet Content Engine (CE), IBM Content Navigator, Java/J2EE, RESTful Services, SQL, JavaScript, and Dojo .
The ideal candidate should have experience in leading a support team , troubleshooting technical issues, and effectively communicating with various stakeholders.
This role involves managing application support for FileNet-based web applications, ensuring system stability, and optimizing performance.
Key Responsibilities : -
Technical Support & Issue Resolution :
- Lead the support and maintenance of web applications built on - FileNet Content Engine (CE), IBM Content Navigator, and Java/J2EE-
- Troubleshoot Java, JavaScript, Dojo, SQL, and RESTful API-related- issues.
- Perform root cause analysis (RCA)- and implement fixes for production issues.
- Optimize database performance, ensuring smooth operation of Oracle SQL databases.
- Ensure application security, scalability, and performance enhancements.
- Perform - unit and integration testing- for application changes and fixes.
Team Leadership & Stakeholder Communication :
- Lead and mentor the support team, ensuring efficient issue resolution.
- Coordinate with cross-functional teams, including developers, infrastructure teams, and business stakeholders
- Act as the primary point of contact- for customer interactions regarding system issues, updates, and enhancements.
- Track incidents, service requests, and problem resolutions , ensuring timely delivery.
- Maintain clear and professional communication via emails, reports, and documentation .
System Monitoring & Optimization :
- Monitor system health, logs, and database performance.
- Ensure compliance with service-level agreements (SLAs) for incident resolution.
- Implement best practices for data integrity, system reliability, and process automation- .
Continuous Improvement & Documentation :
- Identify opportunities to improve system performance and support processes.
- Maintain detailed - technical documentation, SOPs, and knowledge base articles.
- Stay updated with the latest - FileNet, IBM Content Navigator, Java, and database- trends and updates.
Required Skills & Experience :
- 5+ years of experience in supporting web applications built on FileNet CE, IBM Content Navigator, and Java/J2EE.
- Strong expertise in SQL databases, particularly Oracle .
- Hands-on experience with JavaScript, Dojo, and front-end troubleshooting .
- Knowledge of RESTful APIs and experience in API integration.
- Experience in unit and integration testing- methodologies.
- Proven ability to troubleshoot performance issues, resolve incidents, and optimize applications.
- Strong communication and email writing skills , with the ability to explain technical issues to non-technical stakeholders.
- Experience in coordinating with multiple teams, tracking deliverables, and managing customer interactions.
Preferred Qualifications :
- Experience working in an ITIL-based support environment .
- Exposure to cloud-based FileNet solutions-
- Familiarity with automation and scripting tools- for system monitoring and maintenance.
- Certification in FileNet, IBM Content Navigator, or related technologies
