Team Manager– HR Ops
4 weeks ago
Job Title: Team Manager– HR Ops (HRO Operations)
Location: Mumbai
Only Work from Office (No Hybrid, No Remote, No Work from Home)
We are seeking a highly skilled and experienced Team Manager to lead and oversee a diverse portfolio of Human Resource Outsourcing (HRO) services.
Key Responsibilities:- Team Leadership and Management:
- Lead, mentor, and manage a team of 15+ resources, ensuring high performance, engagement, and professional development.
- Allocate tasks, monitor progress, and drive accountability across the team to meet operational goals.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Performance management experience and yearly rating and performance evaluations
- Service Delivery and Operations Management:
- Oversee the end-to-end delivery of services across key HRO domains such as: Global Benefits, Total Rewards, Invoice Processing, Wellbeing Benefits, Global Mobility.
- Ensure compliance with SLAs, KPIs, and other performance metrics, driving operational excellence and accuracy.
- Continuously identify and implement process improvements to enhance efficiency and client satisfaction.
- Client and Stakeholder Management:
- Build and maintain strong relationships with global clients and internal/external stakeholders.
- Act as the primary point of contact for escalations and strategic discussions, ensuring client expectations are exceeded.
- Provide regular updates, insights, and reports to stakeholders on service delivery performance.
- Utilize and manage HRO systems like Workday, Darwin, and ServiceNow to streamline operations and ensure seamless service delivery.
- Stay updated on the latest trends and functionalities in HRO technologies to provide innovative solutions.
- Collaborate with leadership to develop and execute strategic plans for service delivery and team development.
- Drive initiatives to expand service offerings and align them with organizational goals.
- Education: Bachelor's degree in Human Resources, or a related field.
- Experience: Minimum 8-10 years of experience in HRO services, with at least 5+ years in a team manager role.
- Technical Skills: Proficiency in Workday, Darwin, ServiceNow, and other relevant platforms.
- Language: Native-level fluency in English, both written and verbal.
- Client Management: Exceptional skills in client and stakeholder engagement, with a proven ability to handle complex relationships and escalations effectively.
- Leadership: Demonstrated ability to lead and motivate large teams, with a focus on performance management and team growth.
- Analytical Ability: Strong problem-solving skills with the ability to analyze data, generate insights, and drive informed decisions.
- Interpersonal Skills: Excellent communication, negotiation, and conflict-resolution skills.
Working Conditions: Flexible working 24*7 shift timings. Agile to extended work hours when needed to meet deadlines without prompting.
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