Optimizing Performance
2 weeks ago
Workforce Optimization Specialist We are seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our operations department, you will be responsible for managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. Key Responsibilities: Monitor call volumes, agent status, and queue lengths to identify potential issues. Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations. Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels. Track agent adherence to their scheduled work times and identify deviations requiring intervention. Generate real-time reports on key metrics like call volume, average handle time, and service level attainment. Collaborate with operations managers to identify and address operational challenges, providing insights to improve scheduling strategies. Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues. Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages. Required Skills: Strong analytical skills to interpret data and make informed decisions quickly. Excellent communication skills to collaborate with operations teams and escalate issues effectively. Proficiency in workforce management software and tools. Understanding of contact center operations and key performance metrics.
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Sales Operations Manager
3 weeks ago
Shivamogga, India BrightEdge Full timeAbout BrightEdgeAs the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers...
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Demand Generation Manager
7 days ago
Shivamogga, India ComplianceQuest Full timeJoin the team that's transforming compliance and quality for the modern enterprise. ComplianceQuest is a seekingplayer-coach Demand Generation Managerto lead the strategy and execution of our multi-channel demand engine. You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaigns and drive measurable...
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Media Buying Specialist
2 weeks ago
Shivamogga, India Texonica Edge Full timeReady to take your media buying skills to the next lvl — working remotely with a fast-growing US-based mktg team?We’re looking for a driven, experienced Media Buying Specialist based in India who doesn’t just run ads but owns results. If you’re hungry to optimize, innovate, and grow in a flexible, high-impact role, read on.Job Description:Texonica...
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Media Buying Specialist
2 weeks ago
Shivamogga, India Texonica Edge Full timeReady to take your media buying skills to the next lvl — working remotely with a fast-growing US-based mktg team?We’re looking for a driven, experienced Media Buying Specialist based in India who doesn’t just run ads but owns results. If you’re hungry to optimize, innovate, and grow in a flexible, high-impact role, read on.Job Description:Texonica...
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Data Engineering Role
3 weeks ago
Shivamogga, India 100x.inc Full timeMinimum Requirements:At least 3 years of professional experience in Data EngineeringDemonstrated end-to-end ownership of ETL pipelinesDeep, hands-on experience with AWS services: EC2, Athena, Lambda, and Step Functions (non-negotiable)Strong proficiency in MySQL (non-negotiable)Working knowledge of Docker: setup, deployment, and troubleshootingHighly...
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MERN Stack Developer
3 weeks ago
Shivamogga, India RapidBrains Full timeJob Title: MERN Stack DeveloperExperience: 5+ YearsContract Duration Short TermJob DescriptionWe are looking for a MERN Stack Developer to develop and integrate a complete Accounts & Bookkeeping Module for asapservices.io, our global platform offering attestation, translation, equivalency, and financial services.The developer must handle both frontend...
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MERN Stack Developer
2 weeks ago
Shivamogga, India RapidBrains Full timeJob Title: MERN Stack DeveloperExperience: 5+ YearsContract Duration Short TermJob DescriptionWe are looking for a MERN Stack Developer to develop and integrate a complete Accounts & Bookkeeping Module for asapservices.io, our global platform offering attestation, translation, equivalency, and financial services.The developer must handle both frontend...
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Full Stack Integration
3 weeks ago
Shivamogga, India Narang Staffing Solutions Full timeJob Title: Java Full Stack IntegrationLocation: Mohali (Work from Office)Experience Required: 5+ years in full stack software developmentJob Overview:We are seeking an experienced and detail-oriented Java Full Stack Software Engineer to design, develop, and maintain scalable web applications. This role involves working on both the front-end and back-end...
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Senior DevOps Engineer
3 weeks ago
Shivamogga, India Applicantz Full timeTHIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.Position Overview: Client's R&D team is looking for a talented and highly passionate individual to join its product development team and develop world class cloud-based software products and solutions to solve interesting problems in the construction industry. If you are...
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Workforce Management
2 weeks ago
Shivamogga, India Gainwell Technologies Full timeGreetings from Gainwell Technologies Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
