Salesforce Service Cloud Developer

Role:  Salesforce Service Cloud Developer

Experience: 3 to 7 years

Location:  Chennai - Hybrid 

Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. 

We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and everchanging world of compliance for our clients. 

At CUBE, we are creating the future and are a company rooted in strong values, team spirit and commitment to our customers and wider communities. We serve some of the largest financial institutions globally and are expanding our footprint very fast. As we do so, we are keen for new talent to join us and realize their full potential to grow into leadership positions within the business.   
 

Role mission:  

Reports to Head of Corporate Technology (dotted line to Chief Customer Officer)

• Key Stakeholders: CFO, Chief Customer Officer, Commercial Officer, Exec Head Global Sales

This role will focus on administering and developing Salesforce ServiceCloud applications while collaborating closely with business teams to understand their needs and translate those into effective solutions. The ideal candidate will also have a strong understanding of data and reporting within Salesforce, ensuring that the system is optimized and aligned with business goals. You will be focused on managing and improving data quality and analysis to provide accurate reporting.

You will be instrumental in developing, integrating with third-party systems and promoting the use of the ServiceCloud system with the internal stakeholders. Training and supporting the business to use the system will be a key part of this role to ensure it is integrated into our day-to-day operations and is the source of truth for prospect and customer data.

Responsibilities: 

• Subject matter expert for best practice implementation and ongoing development and management of our Salesforce ServiceCloud platform ensuring the platform is running efficiently and effectively
• Manage user roles, profiles, permissions and access control to ensure secure and appropriate access to data
• Be the go-to ServiceCloud person within the business. Provide end-user support, training and documentation to ensure smooth adoption of the platform
• Create and maintain workflows and automation processes to streamline operations
• Support and optimize ServiceCloud, ensuring agents have the tools and features they need to deliver exceptional customer service
• Design, develop and deploy custom solutions within Salesforce ServiceCloud, including custom objects, classes etc.
• Create and maintain reports and dashboards per business needs
• Perform advanced debugging, troubleshooting and support for ServiceCloud related issues
• Work closely with business stakeholders to understand their needs, translate requirements into functional specifications and build scalable solutions
• Manage data imports, exports and integration with other systems ensuring seamless data flow between platforms and data integrity including ensuring all Information Security and other technology requirements are accommodated
• Work with key stakeholders in the business to harmonise processes, systems, ways of working to ensure solutions meet business need. This includes the Business Development, Marketing, Customer Success, Customer Service and Finance teams

What we're looking for: 

• Proven experience as a Salesforce ServiceCloud Developer with hands-on experience managing ServiceCloud solutions and developing custom Salesforce functionality
• Solid understanding of Salesforce development including declarative solutions, Apex, Visualforce and automation tools like Flows
• Experience with Salesforce data management, including data imports/exports, integrations, and reporting
• Strong business acumen with the ability to understand business needs and translate them into technical solutions
• Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
• Ability to troubleshoot, debug, and resolve issues in Salesforce ServiceCloud solutions
• Attention to detail, with an ability to work with large amounts of records, identifying issues and resolutions to manage the data integrity
• Well organised and effective time management skills to prioritise and manage multiple tasks at once to meet tight deadlines
• Project management experience would be advantageous
• Excellent interpersonal and communication skills (written and verbal) with the ability to work closely and effectively with a diverse group of people and to establish and maintain effective and productive working relationships
• Competencies in team dynamics by leading and motivating to obtain desired results

Our Products:

RegPlatform is a technology platform that streamlines regulatory change management. It provides firms with a one-stop, continuously maintained inventory of global regulations, with effortless horizon scanning, integration capabilities and workflow management. RegPlatform combines industry leading AI technology with expert validated insights to simplify the complexities of multi-jurisdictional regulatory content.

RegBrain allows customers to apply CUBE's AI models directly to their own content, enabling faster release and feedback cycles. Our flagship AI services will be included, spanning structural detection, classification, entity extraction, summarisation, and recommendations. Available to customers and partners as APIs and via a UI.

Why Us?   

 Globally, we are one of a kind 

CUBE are a well-established market leader within Regtech (we were around before Regtech was even a thing), and our category-defining product is used by leading financial institutions around the world (including Revolut, Citi, and HSBC).

Growth & progression

Last year we grew by more than 50% and our growth journey is just getting started We are a dynamic, fast-paced workforce that is always seeking ways to accelerate our people, processes, services and products. We hire ambitious people that want to make a difference, share their ideas, "make it happen" and find better, smarter ways of working. Our future is shaped by our employees, so if you're someone looking for an opportunity to make a real impact, and progress your career alongside the business, it couldn't be a better time to join us

Internationally collaborative culture

With more than 400 CUBERs across 11 locations in Europe, the Americas and APAC, collaboration is key to our success. We are a diverse workforce united by a shared desire to reshape the world of regulatory compliance and make an impact. We champion sharing knowledge with colleagues from all over the world, in order to deliver the best results.

 Innovative breakthrough technology

CUBE is an innovator. We pioneered the use of AI in the field of regulatory change and our state-of-the-art, cutting edge technology is helping financial services firms from all over the world, solve complex compliance challenges. You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that will reshape the world of regulatory compliance.

 Work life balance

CUBE is a remote-first business so you will be able to design your home office and choose your own work equipment. We host regular in-person meet-ups as a chance to get-together, share ideas and collaborate with other teams but we are advocates for remote working and we believe working remotely provides freedom to innovate, create and unlock global talent.