Senior Analyst

2 weeks ago


Gurugram, India NAB Full time

Key Accountabilities:

This role is responsible for :

  • Better experience for Customer and Colleague
  • Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment
  • Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and scenario creation to support business needs . Anaplan experience would be an added advantage.
  • Educating stakeholders about analytics and operational best practice.
  • Accurate forecasting of Demand and the impacts to BU performance
  • Advanced MS Excel skills and Power BI reporting capability as a minimum skill set, ability to interpret data and provide solutions and ideas relating to WFM strategies and plans
  • Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified.


Capabilities, Experience & Qualification Requirements:

Essential capabilities

  • Strong understanding of Aspect (eWFM/Alwaria), Anaplan
  • Excellent knowledge of software and spreadsheet applications (Excel, Access)
  • Ability to read, interpret and apply insights and recommendations
  • Ability to communicate complex information in a neutral and professional manner
  • Workforce management experience in Banking and Finance would be ideal


Other capabilities

  • Workforce analytics , time management and project management


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