Network Operations Center Engineer
4 weeks ago
The Infrastructure NOC Operator is responsible for the real-time supervision and control of a building's automated systems through the Building Management System (BMS). This role ensures that all critical infrastructures such as HVAC, lighting, power, and security systems operate efficiently and safely.
The NOC operator will also be responsible for answering a high volume of inbound calls in a timely manner and needs to be able to identify caller's needs by clarifying information and doing research to provide the appropriate solutions. Responsibility will also include support for Facility related tickets by investigating the possible cause of an event and investigate any recurring issues.
Education/Experience
- Bachelor Engineering degree
- Basic data center course CDCP is an added advantage
- Certification, training or work experience in the IT or Data Centers fields is a plus
Responsibilities
- Should have 5-10 years of experience with infrastructure NOC.
- Monitor BMS dashboards and alarms for HVAC, lighting, fire alarms, and security systems.
- Respond promptly to system alerts and escalate issues to maintenance or engineering teams.
- Identify and report faults or irregularities in building systems.
- Monitor electrical parameters (voltage, current, power factor, frequency, etc.) through EPMS dashboards.
- Track alarms and anomalies in power distribution systems.
- Ensure continuous operation of UPS, generators, switchgear, and transformers.
- Assist in basic troubleshooting and coordinate with technicians for complex issues.
- Maintain logs of incidents, alarms, and corrective actions taken.
- Record system performance data and generate daily/weekly reports.
- Track energy usage and suggest improvements for efficiency.
- Maintain accurate documentation of system changes and maintenance activities.
- Ensure all operations comply with safety and environmental standards.
- Follow standard operating procedures (SOPs) and emergency protocols.
- Support audits and inspections by providing system data and reports.
Knowledge, Skills & Abilities
- Willingness to communicate and work in a team environment while maintaining the ability to be self-driven
- Able to manage critical events while having the ability to multi-task
- Knowledge and understanding of critical environments within the Data Center a plus
- Monitors and responds to abnormal conditions with facilities systems. Areas include Mechanical, Electrical, Fire Safety, and Building Monitoring and Control
- Basic understanding of Windows OS and Microsoft programs such as Excel, Word, Teams and Outlook
- Strong written and oral communication
- Able to lift to 23kg and or work in elevated locations
- Prior DCIM monitoring in data center experience a plus
- Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
- Ability to learn quickly and address issues as they arise on all shifts
- Ability to effectively manage multiple projects
Travel
- Some travel may be required
Professionals with relevant experience may email resumes to
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