Desktop Support Engineer

4 weeks ago

Bengaluru, India ThoughtSol Infotech Ltd. Full time

Job Title: Deskside Support Engineer

Experience: Minimum 1 Year

Location: Bengaluru

Job Summary:

We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in

Bangalore. The ideal candidate will have at least one year of hands-on experience in managing

and supporting IT infrastructure, including Windows and macOS environments, basic network

troubleshooting, and end-user support.

Key Responsibilities:

• Install, configure, and maintain Windows and macOS operating systems.

• Troubleshoot hardware issues related to desktops, laptops, printers, and other

peripherals.

• Install, update, and patch software applications and security tools.

• Provide day-to-day support for Microsoft 365 applications including Outlook, Teams,

OneDrive, and SharePoint.

• Support system provisioning via Microsoft Intune and Windows Autopilot (basic

knowledge required).

• Manage user accounts, groups, and permissions using Active Directory.

• Assist with system upgrades, data migrations, and routine backups.

• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.

• Perform basic configuration and support of network devices such as routers, switches,

and firewalls.

• Assist in IP address configuration and network printer setup.

• Monitor and maintain network performance at the location.

• Respond to IT support tickets, ensuring timely and effective resolution.

• Document technical issues, solutions, and IT processes accurately.

• Ensure compliance with IT security policies and industry best practices.

• Manage IT assets and maintain inventory for your designated location.

Preferred Skills:

• Strong troubleshooting and problem-solving abilities.

• Basic understanding of Firewalls and Layer 2 Switches.

• Familiarity with ITSM tools for ticket management.

• Ability to work independently and prioritize tasks.

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