Assistant Operations Manager

3 weeks ago


Mohali, Punjab, India TP Full time

WE ARE HIRING | Assistant Manager – Operations (Chat & Email Process)

Location: Mohali

Process: Non-Voice (Chat & Email)

Experience: 2+ years in BPO leadership roles (AM or TL with proven progression)

Shift: Rotational (flexibility required)

Key Responsibilities:

Lead and manage large teams in a non-voice environment

Drive operational excellence, quality, and efficiency

Handle escalations, stakeholder/client interactions

Develop team members through training & coaching

Monitor KPIs and ensure SLA adherence

What We're Looking For:

Strong analytical and communication skills

Prior experience in managing Chat/Email processes

Team motivator and performance driver

Proficient in reporting, dashboards & MS Office tools

Customer-centric mindset

What We Offer:

A vibrant and inclusive work culture

Career advancement and leadership development

Global exposure with a Fortune 500 company

Attractive benefits and learning opportunities

Apply Now

Send your CV to nitin.singh16@teleperformancedibs.com or DM directly



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