
Assistant Operations Manager
3 weeks ago
WE ARE HIRING | Assistant Manager – Operations (Chat & Email Process)
Location: Mohali
Process: Non-Voice (Chat & Email)
Experience: 2+ years in BPO leadership roles (AM or TL with proven progression)
Shift: Rotational (flexibility required)
Key Responsibilities:
Lead and manage large teams in a non-voice environment
Drive operational excellence, quality, and efficiency
Handle escalations, stakeholder/client interactions
Develop team members through training & coaching
Monitor KPIs and ensure SLA adherence
What We're Looking For:
Strong analytical and communication skills
Prior experience in managing Chat/Email processes
Team motivator and performance driver
Proficient in reporting, dashboards & MS Office tools
Customer-centric mindset
What We Offer:
A vibrant and inclusive work culture
Career advancement and leadership development
Global exposure with a Fortune 500 company
Attractive benefits and learning opportunities
Apply Now
Send your CV to nitin.singh16@teleperformancedibs.com or DM directly
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