Front office coordinator- female

2 weeks ago


Thiruvananthapuram, Kerala, India CONNECTING 2 WORK Full time

Job Description

Job Description

Help desk Executives are responsible for handling customer calls friendly & promptly Attending Service Calls. Maintaining & updating Service Register. Assigning calls to Engineers. Follow-ups with engineers and customers. Updating call managing software. Preparing daily, weekly, monthly call reports. Installation follow-ups. Warranty updates and follow-ups. Coordination with stores. Prepare OEF for service / per call business Ensure all service / per call billls are generated and submitted to the customer on time. Payment follow up and collection PC Health-check and follow-ups for new AMC. Maintaining and updated PM records, assigning engineers and follow-ups. Help desk Executives are responsible for delivering friendly, prompt service. Often, their calls are monitored or recorded to ensure that customer service All call must be registered and given a case id Promptly escalate critical calls to SI / and coordinate to closure of the same on time. Prepare attendance report. Prepare quotation and submit to customers Issuing Spare request to Store as per the requirement

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