Order Management Product Lead

About Costco Wholesale

Costco Wholesale is a multi-billion-dollar global retailer with warehouse club operations in fourteen countries. They provide a wide selection of quality merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make shopping a pleasurable treasure hunt experience for their members.

About Costco Wholesale India

At Costco Wholesale India, we foster a collaborative space, working to support Costco Wholesale in developing innovative solutions that improve members’ experiences and make employees’ jobs easier. Our employees play a key role in driving and delivering innovation to establish IT as a core competitive advantage for Costco Wholesale.

Position Title: Product Owner 4

Role Summary:

The Costco GDX Order Management team is seeking a talented individual to strategically define, guide, and champion the products that power our multi-billion-dollar eCommerce business.

This role will be instrumental in a fast-paced, dynamic environment, focusing heavily on defining the product strategy, roadmap, and backlog with an opportunity to make a tangible impact on millions of members globally within a rapidly expanding eCommerce landscape.

This role will be directly responsible for:

• Delivering innovative capabilities that enhance the member experience across various digital touchpoints.
• Driving product strategy and roadmap in partnership with business stakeholders and product management.
• Ensuring the longevity, scalability, and quality of our systems through continuous improvement, comprehensive documentation, and meticulous profiling.

Job Description:

Roles & Responsibilities:

• Collaborates with Product Managers and technology stakeholders (Engineers, Architects) to strategically align the product backlog with the overall product vision and strategy.
• Strategically prioritizes product features, balancing technical debt, platform improvements, and architectural enablers with user-facing features.
• Defines and communicates the minimum viable product (MVP) based on business value and technical feasibility.
• Translates IT and business OKRs (Objectives and Key Results) into actionable sprint goals.
• Creates user stories with clear acceptance criteria and measurable delivery-readiness metrics.
• Leads and is accountable for the end-to-end delivery of the product backlog.
• Drives cross-team collaboration to align on dependencies and timelines.
• Leads and facilitates all scrum meetings, including planning, backlog grooming, reviews, and prioritization.
• Works with the Product Engineering team to facilitate estimation and execution.
• Ensures clarity and progress by providing answers, constructive feedback, and clear direction on user stories.
• Oversees the execution of business demos and user acceptance testing activities, with support from business and technology team members.
• Proficient in Agile development processes.
• Serves as the single point of contact for stakeholders regarding product capabilities.
• Maintains regular and reliable workplace attendance at the assigned location.

Experience Required:

Minimum Qualifications:

• 12+ years of experience
• 10+ years of experience as a technical Product Owner, preferably in a retail environment
• 5+ years of experience working with eCommerce systems
• 10+ years of experience with Agile methodologies, frameworks, and tools (e.G., Scrum, Kanban, ADO, JIRA)
• 10+ years of experience delivering projects involving multiple teams, departments, and business stakeholders
• Deep technical expertise in microservices, APIs, databases, and cloud platforms
• Strong analytical skills to resolve issues and determine effective business and alternative IT solutions
• Strong leadership and interpersonal communication skills, effectively conveying product vision, issues, risks, and dependencies, and influencing a wide range of stakeholders across the organization
• Proficient in user story creation and defining success criteria
• Expertise in utilizing standard documentation tools/utilities
• Strong communication, presentation, and interpersonal skills
• Strong work ethic, attention to detail, excellent time management, and organizational skills

Preferred Qualifications:

• Knowledge and experience with Order Management Systems
• Knowledge of SOX, PII, PCI, CCPA, HIPAA regulations for transactions, security, and confidentiality
• Proven experience in defining and managing OKRs to drive strategic outcomes
• Must Have Skills: Order Management Systems, SOX / PII / PCI / CCPA / HIPAA compliance, OKR management.