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Job Title: Support Analyst – Baxter - Prophet Application CoELocation: Bangalore, IndiaDepartment: GSC Delivery, Digital Technology Centre,Reports To: Direct: GSC Delivery Manager & Functional: Baxter Application ManagerJob Summary:We are seeking a dedicated Support Analyst to manage the support for the Baxter - Prophet application. The ideal candidate will play a crucial role in ensuring the application operates smoothly, addressing user queries, and providing technical assistance. This position requires strong functional & analytical skills, a customer-focused mindset, and the ability to work collaboratively in a fast-paced environment.Key Responsibilities:Provide first-level support for the Baxter - Prophet application, addressing user inquiries, troubleshooting issues, and resolving technical problems.Collaborate with cross-functional teams including external partners to identify and analyse application-related issues and implement effective solutions.Maintain documentation of support processes, user guides, and troubleshooting procedures to enhance knowledge sharing within the team.Monitor application performance and user feedback to proactively identify areas for improvement and recommend enhancements.Conduct training sessions for users to ensure optimal usage of the Baxter - Prophet application.Facilitate communication between users and technical teams to ensure timely resolution of issues.Participate in application upgrades, testing, and deployment activities to ensure minimal disruption to users.Develop and maintain reports on support metrics, analyzing trends and making recommendations for process improvements.Qualifications:Bachelor’s degree in information technology, Computer Science, or a related field.Proven experience in application support, preferably with Baxter – Prophet, SAP / Oracle ERP Integration or similar applications.Strong analytical and problem-solving skills with attention to detail.Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.Familiarity with IT Support & infrastructure processes and service management principles using applications like Service Now, JIRA is a plus.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.What We Offer:Competitive salary and benefits package.Opportunities for professional development and career advancement.A collaborative and inclusive work environment.Application Process / Talent Sourcing:OTM – Internal MobilityExternal Sourcing