Manager - Network Operations & Engineering

1 week ago

Gurgaon, Haryana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for Manager - Network Operations & Engineering

In this role, you will be responsible for supporting the 24X7 WiFi operations. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive). Responsibilities
• Monitor WiFi Infra, diagnose and remediate the WiFi incidents related to infra and users
• Ensure tickets raised per shift are handled in right time frame as per the SLA commitment and if escalated, as per the defined escalation matrix
• Effectively handover shift status information to the next shift assuming responsibility
• Interface with vendors for raising tickets and timely follow up till closure with faster/accurate resolution
• Participate in Bridge calls with clients for joint troubleshooting for WiFi related issues
• Follow the defined escalation chart and matrix
• Assist project team in commissioning of new WiFi setups
• Adhere to shift timings and shift handover process

Skillset
• Fluency in English with good interpersonal skills and ability to communicate effectively
• Demonstrate positive attitude, take initiative towards learning and accepting new challenges
• Willing to work in 24*7 environment
• Ability to understand, analyze and resolve problems quickly with focus towards customer centricity
• Self-motivated and firm believer in team spirit.
• Can face challenging circumstances with confidence and able to deliver better in stressful environment
• Excellent time management and ability to handle multiple concurrent tasks with minimal supervision
• Should have sound understanding of Juniper Mist platform
• Relevant years of work experience in WiFi technology


• Has worked on designing scalable and high-performance wireless network architecture based on Juniper Mist's cloud-based platform
• Understanding of the Mist Cloud platform for managing network devices, including access points (APs), switches
• Familiarity with automated network monitoring and alerting features in the Mist dashboard
• Ability to troubleshoot network issues using Mist AI-powered tools and performance optimization techniques
• Working closely with cross-functional teams, such as engineering and support, for seamless project execution
• Ability to configure access points and switches through the Mist cloud interface.
• Familiarity with the Mist Management Dashboard, which allows centralized control and analytics for wireless
• Using Mist AI to provide real-time analytics on network health, client performance, and user experience
• Basic Knowledge of Routing, Switching and Firewall to Troubleshoot the Wi-Fi related issues

Qualifications we seek in you Minimum Qualifications
• Bachelor's degree in computer science, Information Technology, or a related field. Advanced degree is a plus.

Preferred Qualifications/ Skills


• CCNP (highly preferred, must)
• Network certification [Palo alto, Juniper, Fortinet] highly preferred
• AWS, Azure cloud certifications [highly preferred, must]
• Experience with CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps [preferred]
• Candidate should be very strong in written & oral communication
• Candidate must have good presentation skills

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