Techno-Functional Consultant

3 weeks ago

Delhi, Delhi, India Exult Global Full time

Job Role: Techno Functional Consultant

Experience: 3-5 years. Mode: Remote.

Responsibilities:

  • Migration and Integration: Lead the migration of Salesforce CRM systems to Dynamics 365 Customer Service, ensuring seamless integration and data integrity.
  • Requirement Gathering: Collaborate with stakeholders to gather and analyse business requirements, translating them into technical specifications.
  • Solution Design: Design and configure Dynamics 365 solutions to meet business needs, including customization and optimization of workflows.
  • Implementation: Execute the implementation of Dynamics 365 Customer Service, including setup, configuration, and deployment.
  • Testing and Quality Assurance: Conduct thorough testing to ensure the functionality and performance of the implemented solutions.
  • Training and Support: Provide training and support to end-users, ensuring they are proficient in using the new system.
  • Documentation: Maintain comprehensive documentation of processes, configurations, and user guides.

Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 3-4 years of experience in Salesforce and Dynamics 365 Customer Service implementations.
  • Technical Skills: Proficiency in Salesforce and Dynamics 365 Customer Service, including customization, configuration, and integration.
  • Certifications: Relevant certifications in Salesforce and Dynamics 365 are preferred.
  • Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to work collaboratively with cross-functional teams.

Preferred Skills:

  • Experience with data migration tools and techniques.
  • Knowledge of Agile methodologies and project management.
  • Familiarity with other Microsoft Dynamics 365 modules.
  • Microsoft Certification in Dynamics 365 Customer Service

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