Executives EXL/E/1145553

2 days ago


Noida, Uttar Pradesh, India exl Full time

Job Description

– Claims Recovery Specialist (A1 & A2)

Position Title 

Associate / Sr. Associate (A1/A2)

Function 

Operations

Reports to

Assistant Manager/Lead Assistant Manager

Process Name 

PL National Recovery

Complexity Level

BO 3

Location –Noida

Permanent/ Temporary

Permanent

Basic Function

As Claims Recovery Specialist , the resource will have to manage time sensitive requests, operate with sense of urgency while providing technical, administrative & clerical support to all business unit adjusters as assigned. Request, gather and coordinate data/information, prepare summary reports, track/maintain records, and coordinate the administration of department function(s) with other areas.

Key Responsibilities:

Ability to pivot quickly and focus on urgent requests.

Process File copy requests

Matching and assigning correct claim numbers, Issuing Demands or Deductibles.

Typing handwritten contents from insured into CCC for Issuing Deductibles.

Managing incoming requests.

Upload documents to claims.

Making right Deductible payments wherever required within the timelines on the claims processed

Interacting with claim adjuster for claim as required.

Research and issue correct Deductibles or demands to the customers on claims as relevant.

Setting up and assigning Respondent Arbitration

Perform other administrator activities as assigned

Primary Internal Interactions

AM for the purpose of reporting performance, escalation handling, clarifying concerns, seeking feedback etc. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance

Skills

Technical Skills

Good computer navigation skills – MS Office Intermediate Mathematics Office filing systems Record-keeping procedures

Soft skills

Communication skills – Good communication skills, should be able to read, interpret business documents & write business emails.  Ability to work successfully in a production driven environment & complete transaction as per defined timelines. Organizational skills for project coordination Problem Solving - Escalate issues if required. Teamwork/ Managing Self / Adaptability Self-disciplined and result oriented. Ability to multitask. Open to work extra time as per business requirement. Ethics & Integrity

Education Requirements

Graduation or diploma from a college or university with a minimum of fifteen years of education

Work Experience Requirements

Up to two years of related administrative experience preferred.  Fresher college graduates can be considered.

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