Executives EXL/E/1145553
2 days ago
Job Description
– Claims Recovery Specialist (A1 & A2)Position Title
Associate / Sr. Associate (A1/A2)
Function
Operations
Reports to
Assistant Manager/Lead Assistant Manager
Process Name
PL National Recovery
Complexity Level
BO 3
Location –Noida
Permanent/ Temporary
Permanent
Basic Function
As Claims Recovery Specialist , the resource will have to manage time sensitive requests, operate with sense of urgency while providing technical, administrative & clerical support to all business unit adjusters as assigned. Request, gather and coordinate data/information, prepare summary reports, track/maintain records, and coordinate the administration of department function(s) with other areas.
Key Responsibilities:
Ability to pivot quickly and focus on urgent requests.
Process File copy requests
Matching and assigning correct claim numbers, Issuing Demands or Deductibles.
Typing handwritten contents from insured into CCC for Issuing Deductibles.
Managing incoming requests.
Upload documents to claims.
Making right Deductible payments wherever required within the timelines on the claims processedInteracting with claim adjuster for claim as required.
Research and issue correct Deductibles or demands to the customers on claims as relevant.
Setting up and assigning Respondent Arbitration
Perform other administrator activities as assigned
Primary Internal Interactions
AM for the purpose of reporting performance, escalation handling, clarifying concerns, seeking feedback etc. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performanceSkills
Technical Skills
Good computer navigation skills – MS Office Intermediate Mathematics Office filing systems Record-keeping proceduresSoft skills
Communication skills – Good communication skills, should be able to read, interpret business documents & write business emails. Ability to work successfully in a production driven environment & complete transaction as per defined timelines. Organizational skills for project coordination Problem Solving - Escalate issues if required. Teamwork/ Managing Self / Adaptability Self-disciplined and result oriented. Ability to multitask. Open to work extra time as per business requirement. Ethics & IntegrityEducation Requirements
Graduation or diploma from a college or university with a minimum of fifteen years of education
Work Experience Requirements
Up to two years of related administrative experience preferred. Fresher college graduates can be considered.-
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