Chief of Hospital Operations

Client : Amerix Hospital is a new-generation healthcare facility in Dwarka, Delhi, built with a simple promise: Good people, good medicine harnessing spiritual energy with no shortcuts.We combine cutting-edge medical care with a patient-first, sewa-driven philosophy. Every patient is treated with compassion, transparency, and dignity. We are now seeking a visionary Chief Operating Officer (COO) to lead our growth journey.Role OverviewThe COO will act as the growth engine of Amerix Hospital driving business development, marketing, doctor engagement, patient experience, and scalable operations.This is not a conventional administrative role. We are seeking a builder and leader who can:Grow patient volumesBring top doctors on boardInspire and develop teamsCreate systems balancing business excellence with compassionate careKey Responsibilities1. Business Development & PartnershipsBuild referral networks with doctors, diagnostic centers, and healthcare providers.Forge partnerships with corporates, insurers, and government programs (e.G., Ayushman Bharat).Lead outreach initiatives to build Amerix’s visibility and trust.2. Marketing & Patient GrowthDrive both digital and offline marketing strategies.Position Amerix as an ethical, service-driven brand.Convert inquiries into consultations and treatments with strong conversion strategies.3. Doctor Recruitment & EngagementOnboard leading consultants and full-time doctors across oncology, surgery, radiology, and supportive care.Foster a culture of respect, collaboration, and recognition aligned with Amerix values.Encourage doctor participation in tumor boards, patient education, and outreach programs.4. Talent & Team DevelopmentRecruit, train, and mentor managers and frontline staff (navigators, nurses, call center, marketing).Build a performance-driven, sewa-based culture to retain and motivate talent.Standardize communication and training to ensure consistent patient experience.5. Patient Experience & RetentionCreate seamless patient journeys with minimal drop-offs.Implement patient feedback systems and grievance redressal mechanisms.Develop patient loyalty and retention programs, including family engagement.Uphold Amerix’s ethical care model (e.G., refundable consultation policy).6. Operations & ComplianceBuild scalable hospital systems for patient flow and support services.Oversee daily hospital operations with focus on efficiency and consistency.Ensure compliance with licensing and readiness for NABH accreditation.Track, analyze, and improve operational excellence and patient satisfaction.Ideal Candidate ProfileExperience: 10-15 years in hospital leadership with proven success in business development, marketing, and doctor engagement. Exposure to corporate hospitals (Apollo, Max, Fortis, Medanta, or regional chains) preferred.Skills: Healthcare networks, marketing knowledge, patient acquisition strategies, and team building.Mindset: Startup builder, patient-first, ethical yet business-savvy. Able to balance growth, culture, and systems.Education: MBA in Hospital/Healthcare Management or equivalent preferred.What We OfferCompetitive compensation + performance incentives.A chance to build and scale a hospital from the ground up.Work environment rooted in trust, sewa, and spiritual energy.Opportunity to shape the future of ethical, patient-centered care in India.Location: Dwarka, DelhiReports To: Managing DirectorAt Amerix, we believe healing is a partnership between good medicine, patient will, family support, and Gods blessings. If you share this vision and have the drive to grow a hospital with both heart and discipline, we’d love to meet you.Interested candidates can apply by sharing their CV at careers@amerixhospital.com orReach out to HR and Recruitment Manager: Nishant Rana or WhatsApp +91- 9717141179.