Analyst
2 weeks ago
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
Key Responsibilities:
Make outbound calls to customers to address reported technical issues. Listen actively to customers' concerns and accurately diagnose the root cause of the problem. Provide clear and concise instructions to customers on troubleshooting steps. Guide customers through troubleshooting processes, ensuring they understand each step. Utilize various tools and resources to identify and resolve technical issues efficiently. Document all interactions and resolutions accurately in the customer database. Escalate unresolved issues to appropriate internal/external teams for further investigation. Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome. Adhere to company policies and procedures at all times.Requirements:
Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to remain calm and patient when dealing with frustrated customers. Technical aptitude and ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred. Familiarity with CRM software and call center technology is a plus. High school diploma or equivalent; additional technical certifications are a bonus.Education: Bachelor's degree in any field is preferred.
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Business Analyst
2 weeks ago
Mohali, Punjab, India Webguruz Technologies Full timeSkills & Experience: The essential skills that a Business analyst or Business analyst executive requires are given below: A minimum of 3 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable...
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SEO Analyst
2 weeks ago
Mohali, Punjab, India Webguruz Technologies Full timeSkills & Experience: The essential skills that SEO Analyst or a Search Engine Analyst requires are given below: Minimum 5+ years of working experience as an SEO Analyst Experience working with popular keyword tools (Google, Word Tracker, Keyword Discovery, etc.) Experience with website analysis using a variety of analytics tools including Google...
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Quality Analyst
4 weeks ago
Mohali, Punjab, India HImalayana Visionary Cosulting Services Full timeb The five main responsibilities of a quality analyst are Auditing the advisor chats Interacting with the client Maintaining control systems Troubleshooting failures within the testing environment Creating and managing user experience and testing documentation Educational Qualification -Graduate Post GraduateSkills Required -Good Communication and...
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Quality Analyst
2 weeks ago
Mohali, Punjab, India Three Across Full timePosition : Quality Analyst – International BPO Location : Mohali Job Type : Full-time Job Overview: We are seeking a detail-oriented and experienced Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring, identifying...
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Quality Analyst
2 weeks ago
Mohali, Punjab, India Three Across Full timePosition: Quality Analyst – International BPOLocation: MohaliJob Type: Full-timeJob Overview:We are seeking a detail-oriented and experienced Quality Analyst (QA) to monitor and evaluate customer interactions, ensuring the highest standards of service quality are maintained. The QA will be responsible for conducting call monitoring, identifying areas for...
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Search Engine Optimization Analyst
23 hours ago
Mohali, Punjab, India NyxGen Transitions Full timeJob descriptionJob Description - SEO AnalystJoin NowAbout Company NyxGen Transitions is an IT and Logistics Global Solutions company based in Mohali district. Specializing in software development and software sales for enterprises of all sizes, we also offer trucking and logistics solutions in the USA, facilitating connections between shippers and...
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Quality Analyst
2 weeks ago
Mohali, Punjab, India Webguruz Technologies Full timeSkills & Experience: The essential skills that a Quality Analyst(QA) or Software Tester requires are given below: 2+ years of experience using manual testing Analyzing users' stories and/use cases/requirements for validity and feasibility Collaborate closely with other team members and departments Execute all levels of testing (System,...
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Business Analyst
2 weeks ago
Mohali, Punjab, India SoftProdigy Full timeAbout the Job:- We are seeking a seasoned and driven Business Analyst (Product Owner) to join our growing team.- This role is pivotal in driving the successful delivery of our products by acting as the crucial link between business stakeholders and our development teams.- You will leverage your extensive experience in Business Analysis and Agile...
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SoftProdigy - Business Analyst
2 weeks ago
Mohali, Punjab, India Softprodigy system solutions pvt ltd Full timeAbout the job :We are looking for an experienced and highly motivated Business Analyst (Product Owner) to join our dynamic team. With 5-7 years of experience in Business Analysis and Agile methodologies, this role will be key in bridging the gap between business stakeholders and development teams to deliver high-impact solutions that align with...
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SoftProdigy - Business Analyst
3 weeks ago
Mohali, Punjab, India Softprodigy system solutions pvt ltd Full timeAbout the job :We are looking for an experienced and highly motivated Business Analyst (Product Owner) to join our dynamic team. With 5-7 years of experience in Business Analysis and Agile methodologies, this role will be key in bridging the gap between business stakeholders and development teams to deliver high-impact solutions that align with...
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Business Insights Analyst
2 weeks ago
Mohali, Punjab, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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SOC Analyst
3 weeks ago
Mohali, Punjab, India Knack Consulting Services Pvt Ltd. Full time"Security Operations Center (SOC) Analyst | (Incident Management) Specialist"Work Location - MohaliMode- WFO 5 DaysTechnical ExpertiseAct as a key role in the resolution of cyber security incidents.Work with IT Infrastructure and application team to support every-day SOC operation.Perform Incident Handling by effective communication and coordination of...
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Business Analyst
2 weeks ago
Mohali, Punjab, India Suffescom Solutions Pvt. Ltd. Full timeJob Description - Communicate, translate, and simplify business requirements. - Discover, organize, and clarify business needs and review/produce specifications for change. - Work with the Technical Analyst and development team to ensure they understand the specifications. -Develop comprehensive documentation, including business requirement...
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Business Analyst
2 weeks ago
Mohali, Punjab, India Wits Innovation Lab Full timeBusiness AnalystPosition Overview :Business Analysts conduct market analyses, analysing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits.Job...
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Senior Financial Analyst
7 days ago
Mohali, Punjab, India FINVASIA Full timeAbout Our Organisation:Finvasia is a multinational organisation operating across multiple industries. We provide financial services, technology, and more through our various brands.Job Profile:The Senior Financial Analyst will be responsible for managing our financial activities, ensuring compliance with accounting standards and leading our financial team....
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Security Compliance Analyst
2 weeks ago
Mohali, Punjab, India TaskUs Full timeJob DescriptionAbout TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Sr. Patent Analyst/ Team Lead
3 weeks ago
Mohali, Punjab, India Lifelancer Full timeJob Title: Sr. Patent Analyst/ Team Lead Job Location: Sahibzada Ajit Singh Nagar, Punjab, India Job Location Type: On-site Job Contract Type: Full-time Job Seniority Level: Associate Lifelancer ( https://lifelancer.com ) is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health...
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Support Engineering Analyst
4 weeks ago
Mohali, Punjab, India MNR Solutions Pvt Ltd Full timeJob Description : Role : Support Engineering Analyst (SQL & Client Handling Experience Required)We are seeking a dynamic and skilled - Support Engineering Analyst- to join our team. This is an exciting opportunity for professionals with a strong background in SQL and client handling to provide exceptional technical support while fostering strong customer...
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Support Engineering Analyst
1 week ago
Mohali, Punjab, India MNR Solutions Pvt Ltd Full timeJob Description : Role : Support Engineering Analyst (SQL & Client Handling Experience Required)We are seeking a dynamic and skilled - Support Engineering Analyst- to join our team. This is an exciting opportunity for professionals with a strong background in SQL and client handling to provide exceptional technical support while fostering strong customer...
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Implementation-Conversion Analyst II
2 weeks ago
Mohali, Punjab, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% Implementation Conversion Analyst – (SQL, UNIX, Batch Scripting) Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the...