Author and Client Relations Lead
2 weeks ago
Job Description: Client Account ManagerPosition Overview:The Client Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value and nurture client relationship.Key Responsibilities:Client Relationship ManagementServe as the main point of contact and bridge between authors/clients and internal team addressing queries and resolving issues in a timely manner.Build and maintain strong, trusted relationships through regular communication and proactive engagement.Conduct periodic check-ins, business reviews and performance updates with clients.Understand author/client goals, challenges and business needs to provide tailored recommendations.Identify upsell, cross-sell and market opportunities to support revenue growth.Collaborate with sales and leadership teams to develop account strategies and proposals.Project CoordinationCoordinate with internal teams (operations, logistics, marketing, support) to ensure consistent service delivery and adherence to client expectations.Track timelines, deliverables and manage client onboarding processes, ensuring smooth transition and adoption.Proactively address potential risks or service gaps.Customer AdvocacyRepresent the client’s long-term interests within the organization.Gather and communicate client feedback to improve products, processes and service quality.Champion customer experience initiatives.Our Ideal Candidate Should Have:Bachelor’s degree in Business, Marketing, Communications or a related field.2–5 years of experience in account management, client services or a customer-facing role.Strong interpersonal, negotiation and relationship-building skills.Excellent written and verbal communication abilities.Strong organizational and project management skills.Ability to handle multiple accounts and responsibilities in a fast-paced environment.Key Competencies:Customer-centric mindsetProblem-solving and decision-making abilitiesStrategic thinking and business acumenTime management and prioritizationTeam collaborationAdaptability and proactive attitudeOther Details:● Office Location - Vesu, Surat, Gujarat.● Work Type - In-Office, Fulltime.● Working Days - 6 Days a week (Monday to Saturday)● Compensation - As per the industry standards, also depending on your experience and expertiseStalk us here:Website - https://zebralearn.Com/Instagram - https://www.Instagram.Com/zebra_learn/Company Profile:Zebra Learn is an Ed-tech Platform passionate about helping lifelong learners like you unleashtheir full potential. Our secret ingredient? The principle of "Learn by Doing." We strive for more than dull and monotonous learning methods. We kick it up a notch with a diverse range of books that will leave you craving more We believe in simplifying complex concepts, making them as easy to grasp as a high-five from a friend. We're on a mission to positively impact your learning journey, ensuring you become a true leader in your field.Whether you're a student yearning for academic success, a professional hungry for careergrowth, or just someone with a curious mind eager to expand horizons, ZebraLearn has yourback. We're here to spice up your learning journey, making it as thrilling as a safari adventureWe aspire to transform learners into leaders who want to make it big in their careers.
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Client Relations Lead
2 weeks ago
Surat, India ZebraLearn Full timeJob Description: Key Account ManagerPosition Overview:The Key Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value and...
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Content Quality
3 weeks ago
Surat, Gujarat, India Weekday AI Full timeThis role is for one of the Weekday s clientsSalary range Rs 600000 - Rs 1000000 ie INR 6-10 LPA Min Experience 3 yearsLocation SuratJobType full-timeAs the Content Quality Author Relations Manager you will play a pivotal role in managing the content review process ensuring compliance with editorial standards and fostering long-term relationships with...
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Client Relations Operations Lead
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Surat, India Niveshaay Full timeWe’re Hiring: Customer Experience & Operations SpecialistLocation - Surat | Full-Time | On-siteNiveshaay Investment Advisors (SEBI Registered RA) is looking for a dynamic professional to manage client experience, operations, and Salesforce automation for our Equity Basket Division.Key Responsibilities - Handle client queries via calls, email & WhatsApp -...
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Client Liaison Specialist
1 week ago
surat, India beBeeClient Full timeJob Role Summary:This key position involves supporting client engagement and communication by handling inbound calls, WhatsApp enquiries, and follow-ups.The ideal candidate will be responsible for compiling and organizing client files, folders, and evidence, completing templated forms, and liaising with relevant authorities when required.The role also...
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Client Account Manager
2 weeks ago
Surat, India ZebraLearn Full timeJob Description: Client Account ManagerPosition Overview:The Client Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value...
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Client Account Manager
2 weeks ago
Surat, India ZebraLearn Full timeJob Description: Client Account ManagerPosition Overview:The Client Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value...
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Client Account Manager
2 weeks ago
Surat, India ZebraLearn Full timeJob Description: Client Account ManagerPosition Overview:The Client Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value...
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Client Account Manager
2 weeks ago
Surat, India ZebraLearn Full timeJob Description: Client Account ManagerPosition Overview:The Client Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value...
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Client Account Manager
2 weeks ago
Surat, India ZebraLearn Full timeJob Description: Client Account Manager Position Overview: The Client Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value...
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Client Account Manager
2 weeks ago
Surat, India ZebraLearn Full timeJob Description: Client Account Manager Position Overview: The Client Account Manager would be responsible for building strong, long-term relationships with authors/clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value...
