Operations Engineer

3 weeks ago


Pune, Maharashtra, India PubMatic Full time

Company Overview

PubMatic is an independent technology company that maximizes customer value by delivering digital advertising's supply chain of the future.

Our sell-side platform empowers leading digital content creators across the open internet to control access to their inventory and increase monetization, enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

We improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain through scalable and flexible programmatic innovation.

Job Description:

The Technical Escalations Operations Engineer will collaborate with Client Operations, Product, and Core Development Teams in Engineering to monitor JIRA Queue for incoming Service Requests, Bugs, Troubleshooting issues, or Raw Data Requests while maintaining response and resolution Service Level Agreements (SLAs).

The primary goal is to acquire deep product knowledge, enabling swift issue resolution and effective communication with the Engineering team and CS. Strong communication skills are essential for seamless information propagation.

Technical Skills Required:

  • Aptitude and Problem-Solving Skills: Excellent problem-solving abilities are crucial for this role.
  • Programming Knowledge: Proficiency in one or more programming languages such as Python, C, C++, PHP, Core Java, JavaScript, and Node.js.
  • Database and Scripting: Proficiency in SQL is essential and Unix Shell Scripting would be advantageous.
  • Big Data: Knowledge of Big Data concepts is preferred.

Experience:

This role is open to candidates with 0-1 years of experience, making it suitable for freshers.

Qualifications:

  • Applicants should hold a Bachelor of Engineering (B.E.) or Bachelor of Technology (B. Tech) degree.
  • Shifting timings - Rotational Shift (IST) APAC: 6:00 AM – 3:00 PM, EMEA: 2:00 PM – 11:00 PM, US: 6:00 PM – 3:00 AM

Work Environment:

PubMatic employees have returned to our offices via a hybrid work schedule (3 days



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