Client Services Representative

2 weeks ago

Gurgaon, Haryana, India Performance Launchpad Full time

Job Title: Client Success Associate

Location: Gurgaon

Job Type: Internship with Potential Full Time Opportunity

Duration: 6 months

Stipend: 10,000 INR/Month

Final year students preferred

About Us:

Performance Launchpad is a leading mobile app marketing agency specialising in performance-driven marketing campaigns. We keep the client's business at the heart of our marketing activities & ensure that they have a positive return on their advertising spending.. We are committed to delivering exceptional value to our clients and fostering long-term relationships through strategic solutions and superior customer service.

Offices: Gurgaon | Singapore | Philippines | Turkey

Job Summary:

We seek a Client Success Associate to ensure our clients achieve their goals and maximize the value of our services. This role involves proactive client engagement, strategic consultation, and collaboration with internal teams to drive customer satisfaction and retention.

Key Responsibilities:

Serve as the primary point of contact for clients, building strong relationships and understanding their business objectives.

Develop and implement strategies to ensure client success and satisfaction.

Onboard new clients and guide them through the implementation process.

Monitor client performance metrics and provide insights for optimization.

Identify opportunities for upselling and cross-selling relevant services.

Collaborate with internal teams to address client needs, including sales, operations, and data.

Address and resolve client concerns in a timely and effective manner.

Provide regular reports and updates to clients on their account performance.

Stay updated with industry trends and best practices to provide valuable insights.

Qualifications & Skills:

Bachelor's degree in Business, Marketing, Communications, or a related field.

Proven experience in a client success, account management, or customer service role.

Strong communication and interpersonal skills.

Ability to analyze data and provide actionable insights.

Experience in digital marketing, SaaS, or technology industries is a plus.

Excellent problem-solving skills and attention to detail.

Proficiency in CRM and client management tools.

Ability to manage multiple accounts and prioritize tasks effectively.

Benefits:

Competitive salary and performance-based bonuses.

Professional development opportunities.

Flexible work environment.

Paid time off and company holidays.

Join Performance Launchpad and be a key player in driving client success and long-term partnerships. Apply today

How to Apply:

You can apply via Linkedin or email your resume with a cover letter to

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