Chatbot Developer

3 weeks ago


Chennai, Tamil Nadu, India Twixor Full time

Company Overview

Twixor is re-inventing how enterprises engage with customers on their preferred social and messaging channels. Through our patented low-code Digital Process Automation technology, we enable structured business transactions and intelligent customer journeys across various industries such as banking, insurance, retail, and more. With our headquarters in Singapore and offices across India, Twixor is a leading IT Services and Consulting firm serving a global clientele, including Fortune 500 companies.

Job Overview

Twixor is seeking a Junior Chatbot Developer to join our team in Chennai. This is a full-time role suitable for candidates with 1 to 3 years of experience in chatbot development. The successful candidate will collaborate with our digital transformation team to build and deploy intelligent chatbots that enhance customer engagement and automate business processes.

Qualifications and Skills

  • Proficient in Dialogflow (Mandatory skill) for designing conversational experiences and integrating AI capabilities.
  • Experience with Microsoft Bot Framework (Mandatory skill) to create, test, and publish scalable chatbots.
  • Prior experience as a Chatbot Developer (Mandatory skill) with a demonstrated ability to implement effective solutions.
  • Familiarity with Natural Language Processing to enhance chatbot interactions with human-like understanding and response.
  • Understanding of TensorFlow for integrating advanced machine learning models into chatbot systems.
  • Knowledge of Rasa for building contextual AI assistants with open-source, flexible architecture.
  • Experience in API Integration to connect chatbots with third-party services and databases for dynamic content delivery.
  • Basic proficiency in JavaScript to customize chatbot functionalities and enhance user experience.

Roles and Responsibilities

  • Design and implement advanced chatbot solutions using industry-standard tools and frameworks.
  • Collaborate with cross-functional teams to define, design, and ship new conversational experiences.
  • Integrate chatbots with various messaging platforms to enable comprehensive customer engagement.
  • Continuously monitor and improve chatbot performance based on user feedback and analytics.
  • Develop rich, interactive components to enhance the user experience and engagement.
  • Ensure seamless transition of conversations from automated bots to live agents when necessary.
  • Participate in code reviews, peer consultations, and team collaborations to improve development practices.
  • Stay up-to-date with the latest industry trends and technologies to continually improve chatbot offerings.
  • Work Location: Chennai
  • Notice Period: Below 30 days

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