Technical Support Engineer for a Web/Mobile application for US Company

2 weeks ago

Mysuru, India Textellent, Inc. Full time

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: Provide technical support to internal and external users including customer service teams as well as clients and partners Communication and coordination of feedback and inputs to the development team, mostly based in India Assist QA lead with QA activities Troubleshooting technical issues with minimal support from the development team Speaking to internal and external customers to quickly get to the root of their problem Propose workarounds to customers when the fix will take time to be released Providing timely and accurate customer feedback Following up with clients to ensure the problem is resolved Supporting the roll-out of new applications Providing support in the form of procedural documentation Managing multiple cases at one time. Testing and evaluating new releases Propose new ideas and out-of-the-box solutions for a smooth operational process REQUIREMENTS: Bachelor’s degree in computer science or information technology Work during the US hours (9 am to 6 pm central time) 3 to 5 Years of experience with tech support for a web-based business application along with a Mobile interface Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs Experience with remote desktop applications and help desk software Experience in ticket management tools like Clickup, Jira, Trello etc. Experience in texting and communication-based applications is a plus Certifications in Linux, Java, Web development, AWS are desirable but not required Experience in using AI tools for day-to-day tasks Have a development mindset to quickly scale into a developer with minimal training Attention to detail and good problem-solving skills Excellent interpersonal skills Good written and verbal communication COMPENSATION: Market-rate salary commensurate with experience & skills ABOUT THE COMPANY Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication

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