Customer Support Executive

4 weeks ago

Kolkata, West Bengal, India NIIT Full time

About NIIT

At NIIT, we're transforming the way the world learns, for the better. That's why the world's best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

  • Link for our LinkedIn page:
  • Link for our website:

Interested candidates can share their resumes on WhatsApp at +91 9354482536 (Gourav Roy)

  • Job Location - Salt Lake, Kolkata
  • Experience required - 0 -1 years

Key Responsibilities:

  • Handle inbound/outbound customer interactions via voice calls.
  • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
  • Maintain detailed and accurate call logs and follow standard operating procedures.
  • Achieve performance targets related to quality, accuracy, and customer satisfaction.
  • Demonstrate effective communication and listening skills to address customer needs efficiently.
  • Adapt to flexible shifts and rotational schedules as per business requirements.
  • Upsell or cross-sell products/services when required.

Eligibility Criteria:

  • Graduates (freshers) with excellent communication skills are encouraged to apply.
  • Preference given to candidates with prior BPO experience and complete joining documentation .
  • Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
  • Mandatory: PAN card is required during the hiring process

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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