Sales Executive

4 weeks ago

Noida, India Marketing Infotech Full time

Company Description Welcome to Marketing Infotech - where we empower brands, elevate ROI, and amplify your story from the heart of Delhi. At MI, we keep it real and straightforward, blending simplicity and creativity to make your online presence stand out. Our dedicated team ensures every click counts, focusing on understanding your unique story and showcasing it effectively. Join the MI community and let’s make your digital journey not just effective but uniquely yours. saary- 18k to 35k Role Description The Customer Care Executive serves as the primary point of contact for customers, providing exceptional service and support through phone, email, chat, or social media. The role involves resolving customer queries, managing complaints, ensuring customer satisfaction, and maintaining accurate records of interactions.Handle inbound and outbound customer calls, emails, and chat inquiries in a professional manner. Resolve product/service-related issues promptly and effectively to ensure customer satisfaction. Maintain a deep understanding of company products, services, and policies to assist customers accurately. Escalate unresolved issues to the appropriate departments and follow up until closure. Record customer interactions, feedback, and complaints in the CRM system. Assist in order processing, returns, refunds, and billing-related concerns (if applicable). Identify recurring issues and suggest process improvements to management. Maintain service quality standards and adhere to performance metrics like response time and resolution rate. Build and maintain positive relationships with customers to enhance brand loyalty.

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