Support Consultant

1 week ago


Chandigarh, Chandigarh, India Basware Full time

Job Description

Customer Support is made up of 200+ experts globally, who providing professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly. _

Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware's number 1 AP solutions.

We are looking for a Support Consultant role with experience of 3+ years preferably in a support profile.

The Support Consultant is responsible for our clients' day-to-day assistance using our enterprise software application.

The Support Consultant will work alone and with assigned team members to provide timely and professional client support and issue resolution. The primary focus will be troubleshooting issues, data analysis, and advanced client education on software functions.

Role Accountabilities:

Develops a strong understanding of assigned product solutions and technical platforms. Provide high-quality resolutions to customers while meeting defined support standards. Provide detailed technical support on assigned products to Basware customers. Assist customers with understanding product functionality. Prioritize customer support requests and maintain adherence to SLA commitments in all cases. Provide excellent customer service, keeping a continued focus on making our customers' lives easier and their work more valuable. Ensures customer satisfaction by advising customers on preventive maintenance and configurations. Troubleshoot potential defects and submit to product management with full analysis for bug fixing. Managing your own work queue and ensuring all are progressed and concluded in a timely fashion. Conduct remote sessions & calls with customers to progress issues where needed. Engage with internal departments to improve processes and ultimately customer satisfaction. Perform product installations / set up of environment to assist with troubleshooting issues. Comfortable to work in the Europe shift timings.

Skills & Requirements

Experience and core attributes:

PL/SQL (Certification would be a plus) Working experience on Oracle/SQL databases (scripts, queries), Microsoft technologies, and Microsoft operating systems (client/server environments, IIS) Working experience with XML, Web Services Good to have knowledge of integration with SAP/other ERP systems. Good to have knowledge of the P2P cycle. Customer support experience preferred. Cloud software experience preferred. Excellent verbal and written communication, able to provide advice and coaching via both email and telephone to internal and external customers. Able to handle stress with ease and not get flustered or easily frustrated. Results and goal-oriented, with a strong work ethic. Energetic, assertive, customer-centric personality. Team player with the ability to form strong working relationships with clients and team members. Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative bent. Ability to handle multiple issues at once and prioritize that work. Has a strong desire to learn new technology (have a strong technical background – such as SQL, web servers, enterprise application support, networking, XML, HTML, or other technologies).

Basware values respect, hard work, drive and customer-centricity.



  • Chandigarh, Chandigarh, India TAC Security Full time

    TAC Security is seeking a highly skilled and experienced Strategic Support Specialist to join our team.Job Description:The Strategic Support Specialist will be responsible for providing high-level support to the CEO, ensuring smooth coordination of strategic initiatives, communication, and operations. This role involves project management, stakeholder...


  • Chandigarh, Chandigarh, India Sampoorna Consultants Pvt. Ltd Full time

    Company OverviewSampoorna Consultants Pvt. Ltd is a renowned organization providing expert consulting services to businesses across the globe.We are seeking an experienced Oracle Financials Functional Consultant to join our team and contribute to delivering top-notch solutions to our clients.The ideal candidate will have extensive knowledge of Oracle ERP,...


  • Chandigarh, Chandigarh, India Schneider Electric Full time

    About Schneider ElectricSchneider Electric is a leading global provider of energy management and automation solutions. Our mission is to make energy safe reliable and efficient connecting people innovative enterprises industries and communities.Role SummaryWe are seeking an Electrical Solutions Consultant to join our team. As a key member of our sales team...


  • Chandigarh, Chandigarh, India Waters Full time

    Welcome to Waters, a world-leading specialty measurement company dedicated to empowering laboratory-dependent organizations to drive significant advancements in healthcare delivery, environmental management, food safety, and water quality.About the Role:We're seeking an experienced Technical Support Specialist II to join our team. This is an exciting...


  • Chandigarh, Chandigarh, India Tech Mahindra Limited Full time

    **About Us**: Tech Mahindra Limited offers a range of IT services including Consulting & Application Services, Network Services, Enterprise Solutions, Infrastructure Managed Services, and Business Process Services.We are currently seeking a highly motivated and organized individual to join our team as an Associate Customer Support. In this role, you will be...


  • Chandigarh, Chandigarh, India Edifecs Full time

    We are looking for an Enterprise Integration Consultant to join our team at Edifecs.In this role, you will work closely with clients to design and implement integrated solutions that meet their specific business needs.As an Enterprise Integration Consultant, you will have the opportunity to work on a wide range of projects, from developing technical...


  • Chandigarh, Chandigarh, India KVALITO Consulting Group Full time

    Job Post has been updated successfully Job Share Recipient Email Job Description Share Share Email Facebook Twitter Linkedin Print Life Science Consultant, Validation Consultant [CHANDIGHAR, 160003], [MUMBAI, 400037], [HYDERABAD, 500004], [PUNE, 413211], [Bangalore, 560007], [Kochi, 682554], [Chennai, 600002], [Panaji, 403001], Andaman and...


  • Chandigarh, Chandigarh, India Infosys Full time

    Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deployment You will explore the alternatives to the recommended...

  • Solution Consultant

    1 week ago


    Chandigarh, Chandigarh, India Basware Full time

    Job Description Professional Services Team is looking for an initiative-taking and committed Solution Consultant to understand, define and implement customer requirements for Basware software solutions and services. In this techno-functional role you will be working as part of an international project team with direct responsibility of delivering...


  • Chandigarh, Chandigarh, India Emerson Full time

    We are seeking a highly skilled Cloud Architecture Consultant to join our team at Emerson. In this role, you will be responsible for designing and implementing cloud architecture solutions that meet the needs of our customers and business stakeholders.The ideal candidate will have a deep understanding of cloud technologies, architecture patterns, and best...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Sr. Implementation Consultant Overview Sr. Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This includes installation of...


  • Chandigarh, Chandigarh, India Precision Resource Group (PRG) Full time

    Kickstart Your Career with Us as an India Recruitment and Business Development ConsultantJob Title: India Recruitment and Business Development ConsultantLocation: Chandigarh, IndiaWorking Hours: 10:00 AM – 7:00 PM ISTIdeal for: Recruitment professionals eager to drive talent acquisition and business growthAbout Precision Resource Group (PRG):As one of...


  • Chandigarh, Chandigarh, India Robotics Technologies Full time

    As a Business Intelligence Consultant at Robotics Technologies, you will be responsible for extracting insights from large datasets and presenting them in an actionable format. This role requires strong analytical skills, attention to detail, and excellent communication abilities.About the JobThis is a unique opportunity to work with a trusted company that...


  • Chandigarh, Chandigarh, India Basware Full time

    Job Description Professional Services Team is looking for an initiative-taking and committed Senior Solution Consultant to understand, define and implement customer requirements for Basware software solutions and services. In this functional role you will be working as part of an international project team with direct responsibility of...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Sr. Implementation ConsultantOverviewSr. Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This includes installation of...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Sr. Implementation Consultant Overview Sr. Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This includes installation...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Sr. Implementation Consultant OverviewSr. Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This includes installation of...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Description Lead Implementation Consultant Overview Lead Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This...


  • Chandigarh, Chandigarh, India Edifecs Full time

    Description Sr. Implementation Consultant Overview Sr. Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This...


  • Chandigarh, Chandigarh, India Sampoorna Consultants Pvt. Ltd Full time

    Job Description :Role and Responsibilities :- Implement Oracle Financials solutions that meet business needs with focus on industry best practices- global implementation of cash management and with banks that work with multiple bank statement formats like BAI2, SWIFT MT 940 etc.- Implement Advanced Collections that includes setting up customized dunning...