MSSP Onboarding

3 weeks ago

Noida, India Sanganan IT Solutions Pvt Ltd. Full time
MSSP Onboarding & Enablement Consultant (SOC + MSS)

Job Type: Full-Time

Location: Noida / Singapore (SGT timezone alignment)

Reports To: SOC Team Lead / Head of Cybersecurity Services

Job Overview

We are seeking a versatile and customer-centric MSSP Onboarding & Enablement Consultant to lead onboarding efforts across both Security Operations (SOC) and Managed IT Services (MSS).

This role is pivotal in ensuring seamless integration of Microsoft 365, Azure, Microsoft Sentinel, Defender XDR, and related services into MSSP customer environments.

The ideal candidate will possess:

  • Deep technical expertise
  • Strong consulting skills
  • Ability to deliver onboarding excellence across both security and IT domains
Key Responsibilities1. Unified Onboarding Execution (SOC + MSS)
  • Lead onboarding of MSSP customers to:
  • Microsoft Sentinel, Defender for Endpoint, Defender for Identity, Defender for Office 365
  • Microsoft 365 (Exchange, SharePoint, Teams, Intune), Azure (VMs, Entra ID, networking)
  • Coordinate onboarding activities across SOC and MSS teams, ensuring consistent documentation, SLA alignment, and escalation workflows.
2. Customer Enablement & Process Sharing
  • Conduct onboarding workshops and walkthroughs for SOC and MSS services.
  • Present MSSP operational workflows, escalation matrices, and SLA/OLA expectations.
  • Act as a trusted advisor during onboarding and early operations to ensure customer readiness and satisfaction.
3. Documentation & Guide Development
  • Create and maintain onboarding guides for:
  • Log source integration (firewalls, endpoints, cloud services)
  • Device registration and policy enforcement (Intune, Entra ID)
  • Alert taxonomy, escalation matrix, and ticketing workflows
  • Microsoft 365 user onboarding and support procedures
  • Maintain onboarding playbooks, SOPs, and customer-facing documentation.
4. Integration & Automation
  • Automate onboarding tasks using PowerShell, KQL, Microsoft Graph API, and Logic Apps.
  • Collaborate with JIRA Service Management consultants to align ticketing workflows with onboarding milestones.
  • Support automation of device onboarding, RBAC configuration, and alert enrichment.
5. Governance, SLA & Compliance Alignment
  • Ensure onboarding processes comply with ISO 27001, SOC2, NIST frameworks.
  • Align onboarding deliverables with contractual SLAs and OLAs.
  • Support audit readiness through documentation and process standardization.
6. Cross-Team Collaboration

Work closely with:

  • SOC Analysts & Automation Engineers for security onboarding
  • IT Support Engineers & Team Leads for Microsoft 365/Azure onboarding
  • Service Delivery Managers for customer engagement and SLA alignment
Required Skills & QualificationsEducation
  • Bachelor’s degree in Cybersecurity, Information Systems, or related field
Certifications
  • Required: Microsoft Certified: Security Operations Analyst Associate
  • Preferred:
  • Microsoft Certified: Defender XDR
  • Intune Administrator
  • Azure Administrator (AZ-104)
  • ITIL Foundation
Technical Skills
  • Strong hands-on experience with:
  • Microsoft Sentinel, Defender EDR/XDR, KQL
  • Microsoft 365 (Intune, Exchange, Teams, SharePoint), Azure (VMs, Entra ID)
  • Familiarity with onboarding automation using PowerShell, Graph API, and Logic Apps


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