Team Lead

4 weeks ago

india NielsenIQ Full time
Job Description

About the job

Team Lead (Reports to: Operations Manager) is act as main point of contact from Stat Ops to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operation’s department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Senior Data Processing Analyst and Data Processing Analyst.

Skill Set Required:

Client Solutioning

- Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring, reporting and analysis in Right First Time delivery.- Consistently work with other Operations Functions' leads within the country to manage projects and deliver on clients’ commitments.- Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs.- Work closely with Client Liaison management team to support the creation, monitoring and execution of quality plans for strategic and hot spot clients.- Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams.- Manage close links with Enablement team/leads to identify focus areas and ensuring

quality / delivery standards are achieved.

- Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities.- Represent respective operation’s function in discussion with other NOC and in market stakeholders.

Good to Have

- SQL (Medium level exp). MS office. Excel Macro. Unix shell scripting. Python (Beginner). Ability to enforce SLA across teams.

Team Management

- Plans and controls resource allocation to optimise the “operations service” to clients as well as highlights any resources issue- Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team- Acts as an escalation point for the team and constantly reviews and assesses team's KPIs periodically

Qualifications

- Bachelor of Commerce/Science/ Computer Science/ Business Information Systems or IT- Minimum experience of 5 - 8 years and above in operations- Proven leadership skills – to manage teams, to manage projects, able to identify the talent, inspire and engage the team- Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations- Proven organizational skills and the ability to work within a cross-functional team- Project management skills - ability to accurately scope project requirements and manage stakeholder expectations

Additional Information

- Strong Written and oral communication.- Logical thinking and problem solving.- Ability to lead and actively participate in team and client meetings.- Ability to manage priorities and deliver against established timeline.- Mentor and coach other associates.- Take ownership and accountability on the activities assigned.

  • The Sourcing Team

    16 hours ago

    India The Sourcing Team Pvt Ltd Full time

    Responsibilities : - Conceptualize, define, and manage technology projects from end-to-end, working closely with the development and business teams. - Participate in estimations with tech and business teams and draft it using standard templates - Communicate and track the project progress to cross-functional teams, ensuring its overall success. - Ensure...

  • Team Lead, Team Lead

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • The Sourcing Team

    1 day ago

    India The Sourcing Team Pvt Ltd Full time

    Role & responsibilities : - Define, create, implement, optimize and deploy the workflow application - Proficient in working with process modeler and handling various scenarios - Expertise in creating rules, expressions, integration objects etc - Responsive Design, consistent styling and easier navigation - Integrate and configure external API with Appian BPM...

  • The Sourcing Team

    16 hours ago

    India The Sourcing Team Pvt Ltd Full time

    Job Description : 1. Framework, Async Programing, Git, Design patterns, NUnit/ XUnit to build state of art software solutions with best quality code and practices. 2. Excellent Knowledge in web technologies like Angular, Node, ASP.NET MVC5, C#, SQL Server, .Net Core and Azure 3. Hands on experience in .Net Microservices, Azure cloud and App Services 4....

  • Team Lead

    5 hours ago

    India Appinventiv Full time

    **Job Title:** Project Manager**Job Summary:We are seeking a highly skilled and experienced Team Lead to join our team at Appinventiv.The successful candidate will have a proven track record of managing projects from inception to completion, with a strong focus on budgeting, scheduling, and resource management.They will be responsible for leading...

  • Team Lead

    2 days ago

    India Upcar Full time

    About UpcarUpcar is a fast-growing peer-to-peer car-sharing platform on a mission to make car rentals smarter, more flexible, and community-driven. Backed by solid technology, a strong vision, and a passionate user base, we're changing how people access cars.- We're scaling rapidly and looking for a Team Lead to head our engineering team in India. This is a...

  • Team Lead

    4 weeks ago

    india Movate Full time

    Hi All,We are hiring a Team Lead - International (Voice) with 5+ years of experience to join our dynamic team at Ambit IT Park, Ambattur.Role: Team Lead - International (Voice)Experience: 5+ YearsLocation: Ambit IT Park, AmbatturShifts: Flexible to work Night ShiftsNotice Period: 15 days or ImmediateKey Requirements:-Graduation is mandatory-Strong...

  • Team Lead

    4 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    16 hours ago

    India Kodehash Technologies Pvt Ltd Full time

    Job Description : Node.js Developer (Team lead). We are seeking an experienced and motivated Team Lead Node.js Developer with 5 years of experience to join our dynamic team. In this role, you will lead a team of talented developers, oversee the development of robust and scalable applications, and ensure the delivery of high-quality software solutions. You...

  • Team Lead

    7 days ago

    India Excitel Broadband Full time

    Job Summary The candidate will be responsible for leading a team focused on retaining customers and reducing churn. Key Responsibilities: Supervise and lead a team of retention agents, providing guidance, support, and performance feedback. Conduct regular team meetings to discuss goals, performance metrics, and process improvements. Implement effective...

  • Team Lead

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    4 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    1 day ago

    India Upcar Full time

    About Upcar Upcar is a fast-growing peer-to-peer car-sharing platform on a mission to make car rentals smarter, more flexible, and community-driven. Backed by solid technology, a strong vision, and a passionate user base, we're changing how people access cars. We are scaling rapidly and looking for a Team Lead to head our engineering team in India. This is a...

  • Team Lead

    3 weeks ago

    India Amazon Music Full time

    Job Description DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our...

  • Team Lead

    2 days ago

    India Upcar Full time

    About Upcar Upcar is a fast-growing peer-to-peer car-sharing platform on a mission to make car rentals smarter, more flexible, and community-driven. Backed by solid technology, a strong vision, and a passionate user base, we're changing how people access cars. We're scaling rapidly and looking for a Team Lead to head our engineering team in India. This is...

  • Team Lead

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONYou are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback...

  • Team Lead

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    3 weeks ago

    India Amazon Music Full time

    Job DescriptionDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    4 weeks ago

    India Amazon Music Full time

    Job Description DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our...

  • Project Manager

    2 weeks ago

    India LEAD School Full time

    Location Mumbai /Bangalore About us LEAD Group was founded in 2012 in Mumbai. We partner with Private K-12 Schools across the country, providing them academic and technology products that visibly improve their student's learning. Our mission is to empower India by making an excellent education affordable and accessible to every child. LEAD is the market...