Head of Enterprise Application Service Delivery
1 day ago
Join our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency.We're seeking Application Service Delivery Head to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary responsibilities will include to manage and RUN operations globally from GBS perspective, work with global partners to ensure contractual obligations are delivered to the accepted levels, be the focal point for all the regions for smooth delivery of objectives from an applications perspective. If you're passionate about transforming Tech, Data & Digital Information and making a positive impact on a global scale, we invite you to join us on this exciting journey.We seek an individual with a blend of energy, expertise, experience, and determination to successfully navigate this journey with the utmost quality.Main objectives and expectations:Plan and manage transitions across all regions and provide overall governance.Manage all the RUN service delivery operations for Applications across all regions with close collaboration with regional teams .Manage all escalations, review all customer reports, analyze all SLAs/RCAs and drive continuous service optimizationMonitor, mitigate risks and act on dependenciesEnsure best practices are implemented across regionsMonitor and manage all vendor delivery commitments, provide relevant reporting, and manage all key stakeholder meetingsBe the link between Vendors and all Regional Application Teams, ensure close collaborationEnsure all contractual obligations are met by vendorWork with different disciplines (Finance, IT, Business & Operations, External Vendors)Align with PMO and VMO teams for reporting and managing vendor escalations.Consolidate and communicate all regional priorities and drive commonality and consistencyManage Application service delivery teamDrive capacity and capability building for Applications.Ensure compliance with procedures and methods of quality assurance and IT securityNeeds to have: Engineering degree20+ years of proven experience in Transition and Service Delivery of Applications portfolio, project management and project coordination within a large IT organizationProven strong track record with a minimum of 10+ years’ experience in managing RUN service deliveryProven experience of manage managing partners for large transitions and service deliveryStrong experience in driving optimization and service optimizationGood knowledge of techniques like SAP, Salesforce, CRM, Microsoft technologies, Cloud etcHands on experience in waterfall and agile delivery methodologiesStrong understanding of Tech, Data & Digital fundamentalsPrevious experience in implementing transformation initiatives in an environment involving organizational changeAbility to develop and tailor communications as appropriate.Excellent communication, leadership, team management and organizational skills.Preferable to have PMI, ITIL, Cloud certifications
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Gurugram, India Sodexo Full timeJoin our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency.We're seeking Application Service Delivery Head to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary responsibilities will include to...
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Head of Enterprise Application Service Delivery
22 hours ago
Gurugram, India Sodexo Full timeJoin our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency. We're seeking Application Service Delivery Head to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary responsibilities will include...
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Head of Enterprise Application Service Delivery
22 hours ago
Gurugram, India Sodexo Full timeJoin our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency. We're seeking Application Service Delivery Head to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary responsibilities will include...
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Head of Enterprise Application Service Delivery
20 hours ago
Gurugram, India Sodexo Full timeJoin our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency. We're seeking Application Service Delivery Head to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary responsibilities will include...
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Gurugram, Gurugram, India Sodexo Full timeJob Description Join our dynamic Global Tech, Data & Digital team as we spearhead a transformation journey focused on accelerating and improving Service optimization and Tech efficiency. We're seeking Application Service Delivery Head to play a pivotal role in implementing initiatives aimed at Tech, Data & Digital Transformation. Your primary...
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Head of Deliveries
1 week ago
gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clientsMin Experience: 15 yearsLocation: GurgaonJobType: full-timeWe are seeking an experienced Head of Deliveries to lead company-wide project and program delivery, ensuring excellence across all customer engagements. This role oversees the entire Project Management function, including the Project Management Office...
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Head of Deliveries
5 hours ago
Gurugram, India Weekday AI Full timeThis role is for one of the Weekday's clients Min Experience: 15 years Location: Gurgaon JobType: full-timeWe are seeking an experienced Head of Deliveries to lead company-wide project and program delivery, ensuring excellence across all customer engagements. This role oversees the entire Project Management function, including the Project Management Office...
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Head of VAPT
22 hours ago
Gurugram, India osto Full timeAbout Osto Osto is a protection-first, all-in-one cybersecurity platform that makes startups enterprise-ready in minutes - securing cloud, apps, APIs, devices, and data with real enforcement, no security engineer required. Role Overview We’re looking for a Head of VAPT & Compliance Services who will own end-to-end delivery of our security services arm -...
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Head of VAPT
1 day ago
Gurugram, India osto Full timeAbout OstoOsto is a protection-first, all-in-one cybersecurity platform that makes startups enterprise-ready in minutes - securing cloud, apps, APIs, devices, and data with real enforcement, no security engineer required.Role OverviewWe’re looking for a Head of VAPT & Compliance Services who will own end-to-end delivery of our security services arm - from...
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Service Delivery Manager
2 weeks ago
Gurugram, India Publicis Sapient Full timeJob Description Job Description We are looking for a seasoned Service Delivery Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient s IT Operation Services offered to various clients. You would have had proven success...
