Service Desk Specialist

ResponsibilitiesService Desk OperationsManaging the service desk daily, handling fixed-line and mobile queries.Managing and resolving service tickets for solutions products and services.Using remote management tools to diagnose and resolve customer issues.Prioritising workflow in alignment with customer SLA requirements via service boards.Customer...

Years of experience: 7-10 yearsJob Location: PuneRole descriptions / Expectations from the Role1 Following are the roles and responsibilities of Service Desk Analyst · Act as Single point of contact as Customer Global Service Desk · A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of...

Company Overview:CMS Computers is a leading technology company that provides innovative solutions to its clients. We are seeking a highly skilled Help Desk Support Specialist to join our team.Job Description:The Help Desk Support Specialist will be responsible for providing technical support and resolving incidents related to ICT infrastructure. This...

About the RoleThe Technical Support Specialist will play a critical role in ensuring the smooth operation of our ICT infrastructure. As a member of our IT team, you will be responsible for troubleshooting and resolving technical issues, as well as providing exceptional customer service.Key Accountabilities:Troubleshoot and resolve technical issues related to...

**Job Overview:**Team Management Services is seeking a highly skilled Reception Services Specialist to join our team. As a Reception Services Specialist, you will be responsible for providing exceptional customer service and managing the front desk operations of our office.Main Responsibilities:Provide exceptional customer service to clients and...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job DescriptionWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

About the RoleThis position serves as the escalation point for Service Desk Analysts II and I, offering solutions such as setting up workspaces, modules, features, configuration validation, user access administration, analyzing user environment scenarios, application-related issues, and navigation assistance.Main ResponsibilitiesDeliver high-quality service...

Service Desk Capability Leader Job SummaryWe are seeking a seasoned Service Desk Capability Leader to drive the delivery of exceptional service desk services to our clients. This role will be responsible for leading teams, developing processes, and ensuring operational excellence.Main ResponsibilitiesService Desk Strategy: Develop and implement service desk...

Company OverviewMphasis is a leading digital transformation solutions provider that helps businesses stay ahead in today's fast-changing world. Our expertise spans across industries and domains, enabling us to deliver tailored solutions that meet the unique needs of our clients.Job DescriptionThe Service Desk Operations Lead will play a critical role in...

**About the Role**We are looking for a highly motivated and experienced Senior Service Desk Analyst to join our team at TransPerfect. As a key member of our IT department, you will play a crucial role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver exceptional service and support to end-users using...

We have an opening for a highly skilled Service desk role at Peoplefy Infosolutions Private Limited in Pune Location with one of our top Global Clients.Job Description:Mandatory Skill sets :Much experience is required in ticket management/service request/L1 incident management.Should have experience in windows troubleshooting via call/tickets and Active...

Job DescriptionWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Job DescriptionWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their...

Job SummaryWe are seeking a highly skilled Front Desk Support Specialist to join our team at Supreme Universal. In this role, you will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the overall operation of our front desk area.Main Responsibilities:Answer phone calls and direct them to the relevant...