IT Service Partner
2 days ago
About Organization: Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. Shift timing: 5.30 PM to 2.30 AM IST or 8.30 PM to 5.30 AM IST Overview: Imagine Your Future with Us Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities: Receives calls from internal employees and is the first-line end user single point of contact to resolve technical related issues. Follows documented policies and procedures for effective request/issue recording and tracking while delivering quality customer service. Keeps end users informed on request or incident status and progress Makes an assessment of requests/incidents, attempting to resolve them or refers them to second line and third-party support groups based on agreed operational and service level agreements. Utilizes, adds to, fixes, or flags various reference manuals, knowledge base, and publications used by IT Support and other staff in order to effectively share knowledge within the organization. Ensures adherence to Paychex standards in order to maintain a standardization of process, service, and tools for call and incident management. Responsible for adhering to phone queue and click to chat staffing schedules and actions required to meet incident management service levels. Complies with internal and external auditing requirements, data integrity, confidentiality, and has zero exceptions to compliance to fulfill key control objectives for Sarbanes Oxley. Advocates on behalf of end user and business partners for process improvements to products and services. Requirements: Bachelor’s degree in business or computer science - Preferred 1 year of experience in Customer support
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Partner Service Architect
1 day ago
Bengaluru, Karnataka, India Palo Alto Networks Full time**Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
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IT Service Partner
5 days ago
Bengaluru, Karnataka, India Paychex Full timeReceives calls from internal employees and is the first-line end user single point of contact to resolve technical related issues. - Follows documented policies and procedures for effective request/issue recording and tracking while delivering quality customer service. Keeps end users informed on request or incident status and progress - Makes an assessment...
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IT Service Partner
1 week ago
Bengaluru, India Paychex Full timeAbout Organization: Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to...
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IT Service Partner
6 days ago
Bengaluru, India Paychex Full timeAbout Organization: Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to...
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IT Service Partner
1 week ago
Bengaluru, India Paychex Full timeAbout Organization:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital managementsolutions for payroll, benefits, human resources, and insurance services.Industry expertise since 1971 (53 Years)• 730,000+ clients in the U.S. and Northern Europe• Pays 1 in 12 U.S. private sector employees• Largest HR company for small to...
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IT Service Partner
1 week ago
Bengaluru, India Paychex Full timeAbout Organization:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital managementsolutions for payroll, benefits, human resources, and insurance services.Industry expertise since 1971 (53 Years)• 730,000+ clients in the U.S. and Northern Europe• Pays 1 in 12 U.S. private sector employees• Largest HR company for small to...
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IT Service Partner
1 week ago
Bengaluru, India Paychex Full timeAbout Organization:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital managementsolutions for payroll, benefits, human resources, and insurance services.Industry expertise since 1971 (53 Years)• 730,000+ clients in the U.S. and Northern Europe• Pays 1 in 12 U.S. private sector employees• Largest HR company for small to...
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IT Service Partner
6 days ago
Bengaluru, India Paychex Full timeAbout Organization:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital managementsolutions for payroll, benefits, human resources, and insurance services.Industry expertise since 1971 (53 Years)• 730,000+ clients in the U.S. and Northern Europe• Pays 1 in 12 U.S. private sector employees• Largest HR company for small to...
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IT Service Partner
6 days ago
Bengaluru, India Paychex Full timeAbout Organization:Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital managementsolutions for payroll, benefits, human resources, and insurance services.Industry expertise since 1971 (53 Years)• 730,000+ clients in the U.S. and Northern Europe• Pays 1 in 12 U.S. private sector employees• Largest HR company for small to...
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IT Service Partner
2 weeks ago
Bengaluru, Karnataka, India Paychex Full timeReceives calls from internal employees and is the first-line end user single point of contact to resolve technical related issues. - Follows documented policies and procedures for effective request/issue recording and tracking while delivering quality customer service. Keeps end users informed on request or incident status and progress - Makes an assessment...
