Microsoft D365 Functional Consultant

3 weeks ago

Bengaluru, Karnataka, India MSR Technology Group Full time

Title: Microsoft Dynamics Functional Consultant

Location: Hybrid in Bengaluru, India

Duration: 12+ Months

Key Responsibilities:

  • Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions
  • Manage Hyper Care incident processes, ensuring timely resolution of critical issues
  • Coordinate between developers, testers, and product owners throughout the project lifecycle
  • Gather and document business requirements, translating them into functional specifications
  • Conduct gap analysis between current and desired business processes
  • Create and maintain project documentation, including process flows and user stories
  • Perform system testing and support user acceptance testing
  • Provide training and support to end-users on new features and processes
  • Monitor system performance and recommend improvements
  • Stay updated on Dynamics 365 and Power Apps capabilities and best practices

Required Skills:

  • Strong knowledge of Microsoft Dynamics 365 and Power Apps
  • Experience in Hyper Care incident management
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to manage multiple projects and priorities
  • Familiarity with Agile methodologies
  • Bachelor's degree in Business, IT, or related field

Preferred Qualifications:

  • Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
  • Experience in change management and process improvement
  • Knowledge of data analysis and visualization tools
  • Experience in Sales and Field Service modules.

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