Service Asset and Configuration Manager

3 weeks ago


Thiruvananthapuram, India Tata Consultancy Services Full time

Role: SMO – Service Asset and Configuration ManagerRequired Technical Skill Set: Hands On in ServiceNow Asset and Configuration Management Module, CMDB, ITOMDesired Experience Range: 7-12 yrs. in Service Asset and Configuration ManagerLocation of Requirement :Pune, ChennaiDesired Competencies (Technical/Behavioral Competency)Must-HaveKnowledge and experience of Service Management/Operation process and its environment.Knowledge of the ITIL framework as well as high level of IT technical competence.Experience in CSDM & Service Mapping.Basic knowledge of Application Lifecycle and Environments.Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project.Knowledge on Planning & Forecasting.ITIL foundation, ITIL intermediate- Service Design (SD) PlanningGood-to-HaveKnowledge and experience of Agile / Lean / Six sigma methodologies and their applicationITIL certifiedRole descriptions / Expectations from the Role Govern end to end lifecycle of all Asset/CI’sAssist the SACM process owner with process enhancements & Changes and CMDB and configuration item scope definitionHelp to define and maintain CI attributesExecute CI identification activities to coordinate and manage compliance to CI identification/registration proceduresPerform verification and audit activities to ensure that changes to the CMDB data are recorded and authorizedMaintaining of high level of correctness, completeness and compliance of Assets & CIsCo-ordinate and deliver SACM training, best practice advice and guidancePerform any other tasks that organization or process owner required



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