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Operations Support Team Lead

1 month ago

Bengaluru, Karnataka, India Mouser Electronics Full time

The Operations Support Team Lead provides coaching and training on all Operations support processes, programs and systems in a manner which ensures total quality. The Operations Support Team Lead is also responsible for managing support staff.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS


• Provides staff with tools needed to be successful in their job. Identifies problems, seeks for solutions and is a team player.

• Responsible for all activity sent to Support team from various departments. Ability to process and update various reports with regards to Support responsibilities. Effective project management.

• Create and maintain weekly, monthly and yearly productivity reports.

• Ability to effectively manage projects, analyze training needs, processes and systems and make recommendations for improvement.

• Plans & schedules training for new staff and ensures the training is conducted and completed as per the plan.

• Analyzes impact of actions and responses before execution. 

• Ensure Compliance with all company Policies and Procedures in all the operations support activities delivered from India.

• Demonstrates knowledge, experience and understanding of leading Operations teams.

• Motivate team members to achieve individual targets. 

• Facilitate periodical trainings and refreshers to develop team's skills. 

• Develops and maintains a productive work teams by hiring qualified personnel, training, and managing performance. 

• Manages teams with integrity, ethical business practices, and in accordance with Mouser policies, procedures, and practices.

• Customarily and regularly directs the work of two or more full-time employees or their equivalent. Makes suggestions and recommendation for these employees regarding performance, including hiring, transfer, advancement, and termination.

• Manages daily operations to meet department and company objectives.

• Works with minimum supervision and makes independent judgments.

• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.

• Initiates, establishes and maintains highly effective relationships with internal and external business contacts of various cultures, and at all levels. 

• Extremely confidential and trustworthy. 

• Demonstrates knowledge, experience and understanding of critical job functions of the team.

• Assists management with development of results oriented strategies.

• Regular attendance at work is an essential part of the job.

SKILLS & CERTIFICATIONS


• Exhibits strong problem solving, organizational and teaching skills.

• Knowledge of Microsoft Office Applications (Excel, PowerPoint, Word and Outlook) at the advanced level preferred.

EDUCATION & EXPERIENCE


• Bachelor's Degree in any field, or minimum of 3 years prior work experience that is relevant to the team you will supervise. Including:

• Internal candidates: Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.

• External candidates: Minimum 2 years as a supervisor or higher-level management position.

Category: Sales/Customer Service This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.