Associate Process Manager

5 days ago

Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre. Key Responsibilities: Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance targets. Provide ongoing coaching, training, and feedback to team members to enhance their skills and performance. Monitor team performance and productivity metrics, identifying areas for improvement and implementing strategies to address them. Handle escalated customer issues and complaints, ensuring timely resolution and customer satisfaction. Foster a positive and collaborative team environment, promoting open communication and teamwork among team members. Develop and implement procedures, policies, and guidelines to streamline operations and improve efficiency within the call centre. Analyze call centre data and trends to identify opportunities for process improvements and optimization. Conduct regular performance evaluations and provide constructive feedback to team members to support their professional development and growth. Collaborate with other departments, including training, quality assurance, and IT, to ensure alignment and consistency in service delivery. Stay up-to-date with industry trends and best practices in call centre management and customer service. Qualifications: Bachelor's degree in any field. Proven experience in a call centre environment, with at least 2 years of experience in a leadership or supervisory role. Strong leadership and interpersonal skills, with the ability to motivate and inspire team members. Excellent communication skills, both written and verbal. Demonstrated ability to effectively manage multiple priorities in a fast-paced environment. Sound judgment and decision-making abilities, with a focus on delivering exceptional customer service. Proficiency in call centre software and CRM systems. Flexibility to work in shifts and adapt to changing business needs. Benefits: Competitive salary and benefits package Opportunities for professional development and career growth A supportive and collaborative work environment Health and wellness programs -Shift -Rational shift & week offs -International Inbound experience preferred -Telecom/cables experience are mandatory -Interested candidate can share their profile at -

  • Senior Process Associate

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India Knack RCM Full time

    About the Role:The Senior Process Associate – AR (DME Billing) will be responsible for managing the end-to-end Accounts Receivable process for Durable Medical Equipment (DME) clients. The role requires handling claim follow-ups, denial management, payment posting, and resolving outstanding issues with insurance carriers to ensure smooth cash flow.Location:...

  • Senior Process Associate

    2 weeks ago

    Nagar, Sahibzada Ajit Singh Nagar, India Med Karma Full time

    Job Description Company Description Med Karma is a global revenue cycle management company specializing in medical billing and healthcare solutions. We assist healthcare providers and medical billing companies in optimizing financial operations by streamlining administrative processes. By ensuring compliance and accuracy, Med Karma minimizes audit risks and...

  • Associate Process Manager

    2 weeks ago

    Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.🔹 Location: Mohali🔹 Working Days: Monday–Friday (Saturday–Sunday fixed off)🔹 Shifts: Flexible to work in any shift (24×5)🔹 Domain: International Voice/Non-Voice Process💼 Responsibilities:Lead and manage Quality AnalystsMonitor audits & ensure...

  • Associate Process Manager

    2 weeks ago

    Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.🔹 Location: Mohali🔹 Working Days: Monday–Friday (Saturday–Sunday fixed off)🔹 Shifts: Flexible to work in any shift (24×5)🔹 Domain: International Voice/Non-Voice Process💼 Responsibilities:Lead and manage Quality AnalystsMonitor audits & ensure...

  • Associate Process Manager

    5 days ago

    Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate...

  • Associate Process Manager

    5 days ago

    Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate...

  • Associate Process Manager

    1 week ago

    Sahibzada Ajit Singh Nagar, India Eclerx Services Limited, Mumbai, Maharashtra Full time

    As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate...

  • Associate Process Manager

    4 days ago

    Sahibzada Ajit Singh Nagar, India eClerx Full time

    Position Overview:   As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally,...

  • Associate General Manager

    1 week ago

    Sahibzada Ajit Singh Nagar, India Lytegen Full time

    *Associate General Manager (India) * Location: Mohali/Chandigarh (On-site) Shift: Night Shift (9:00 PM – 60:00 AM) Working Days: Monday–Saturday (6 Days Working) Type: Full-time *Role Overview * We’re looking for a strong *Associate General Manager * who thrives in fast-paced operations and takes full ownership of outcomes. This role is for a...

  • Associate Project Manager

    4 weeks ago

    Sahibzada Ajit Singh Nagar, India AVASO Technology Solutions Full time

    Position Title : Associate Project Manager Location : Mohali/Bangalore Position Overview: In a projectized organizational structure, the Associate Manager - Project is responsible for the successful execution of IT service projects. This role combines leadership in project delivery with project management responsibilities, fostering a high-performance...