Quality Assurance Analyst

3 weeks ago


Pune, Maharashtra, India VikingCloud Full time

Description

Quality Assurance Analyst About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform, the industry's largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over6+ billion online events every day.VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expertadvisors understand that it's not just about technology. It's about transacting business and delivering an exceptional customer experience every day, without fail. That's the measurable value we deliver. And that's what we call , Business Uninterrupted. Responsibilities ·Call monitoring/evaluations- listening to live calls with a goal of improving customer interactions​·Chat monitoring/evaluations​·Attending/hosting Call calibration sessions​·Adhering to volume of Calls/chats to be monitored set out by the Call Quality Team Manager in a timely manner​·Delivering Feedback to agents​·Working with Learning and Development and CSAT to share trends and assist with rollout of training collateral ​·Keeping up to date with PCI DSS and Sales process and policies ​·Reporting weekly, monthly quarterly, mid-yearly depending on the presentation required​·Assisting multiple teams and channels achieve SLAs and KPIs where possible​·Working closely with Team Managers to ensure a closed loop of feedback/performance plans can be upheld  Qualifications ·Excellent organizational skills and ability to multi task. ·Excellent attention to details and continuous improvement mindset ·Excellent interpersonal and communication skills (be confident in both spoken and written communication) ·Flexibility – be able to adapt to varying and changing demands ·IT proficiency – experience in working with MS Office Applications (. Outlook, Excel, Word and PowerPoint). ·Initiative & Team Player – Energetic self-starter with a positive attitude and excel in customer service skills We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, genderidentity, political affiliation or opinion, medical condition, status as a veteran, and/or any otherfederal, state, or local protected class.

  • Pune, Maharashtra, India Deutsche Bank Full time

    **Deutsche Bank Quality Assurance Role**We are seeking a highly skilled Quality Assurance (QA) professional to join our team as a SAS Business Analyst. In this role, you will be responsible for ensuring the quality of our software applications by planning and executing test cycles, developing test plans and scenarios, and collaborating with technical teams...


  • Pune, Maharashtra, India Wolters Kluwer India Private Limited Full time

    About the PositionWe are seeking an experienced Software Quality Assurance Analyst to join our team at Wolters Kluwer India Private Limited. As a key member of our quality assurance team, you will play a critical role in ensuring the quality and reliability of our software products.Primary Responsibilities:


  • Pune, Maharashtra, India Wolters Kluwer India Private Limited Full time

    About the RoleAs a Software Quality Assurance Analyst at Wolters Kluwer India Private Limited, you will play a pivotal role in ensuring the functionality and reliability of our software products. Your primary focus will be on executing various test cases, identifying defects, and contributing to the enhancement of our quality assurance processes.Key...


  • Pune, Maharashtra, India Wolters Kluwer India Private Limited Full time

    Job DescriptionAbout the Role:As a Software Quality Assurance Analyst, you'll play a crucial role in ensuring the functionality and reliability of our software products by executing various test cases and helping to identify defects. Your focus will be on more diverse testing scenarios, improving test documentation, and providing insights to enhance our...


  • Pune, Maharashtra, India BMC Software Full time

    Description and RequirementsCareerArc CodeCA UT At BMC trust is not just a word - it s a way of life We are an award-winning equal opportunity culturally diverse fun place to be Giving back to the community drives us to be better every single day Our work environment allows you to balance your priorities because we know you will bring your best every...


  • Pune, Maharashtra, India Citi India Full time

    Job SummaryCiti India seeks a skilled Test Analyst to join our team. As a key member of the Change Management team, you will be responsible for software quality assurance from a business perspective.The role involves working on projects related to Global Fund Services and contributing to various phases of the STLC (Software Testing Life Cycle), including...


  • Pune, Maharashtra, India VSPARK TECHNOLOGIES PRIVATE LIMITED Full time

    About the Role:We are currently looking for a highly skilled Senior Test Analyst to join our team at VSPARK TECHNOLOGIES PRIVATE LIMITED. The ideal candidate will have a strong background in ETL testing, data validation, and database testing. In this role, you will be responsible for designing and executing test plans for ETL processes using Ab Initio,...


  • Pune, Maharashtra, India Zendesk Full time

    Job Overview:Zendesk is a leading customer service software company that aims to bring calmness to the chaotic world of customer service. As an IT Quality Assurance professional, you will play a crucial role in ensuring the quality and reliability of our IT solutions.About the Role:We are seeking a proactive and detail-oriented Technical Quality Assurance...


  • Pune, Maharashtra, India Wolters Kluwer India Private Limited Full time

    Job DescriptionAbout the Role:As an Associate Software Quality Assurance Analyst, you will embark on your journey to ensure the quality and reliability of our software products. You will support the quality assurance team in executing planned test cases, reporting bugs, and assisting in routine QA activities. Your contributions are fundamental to our mission...


  • Pune, Maharashtra, India Zendesk Full time

    Key ResponsibilitiesDevelop and implement comprehensive testing strategies in collaboration with business systems analysts, developers, and product managers.Lead performance testing initiatives to ensure scalability and reliability of applications, particularly after changes to the production environment.Collaborate with cross-functional teams to ensure a...


  • Pune, Maharashtra, India LTIMindtree Full time

    At LTIMindtree, we're seeking a skilled Senior Quality Assurance Analyst to join our team and contribute to the success of our Group Benefit Insurance initiatives. This role involves designing and executing comprehensive test plans to ensure the quality and functionality of our group benefit insurance solutions.The ideal candidate will possess strong...


  • Pune, Maharashtra, India Zendesk Full time

    Job DescriptionWho We&aposre Looking ForWe are seeking a proactive and detail-oriented Manager, IT Quality Assurance with extensive experience in quality assurance methodologies, emphasizing production control and environment change management. The ideal candidate will focus on establishing a quality center of excellence that promotes best practices and...


  • Pune, Maharashtra, India LTIMindtree Full time

    LTIMindtree is a leading IT services company with a strong presence in the group benefit insurance domain. We are currently seeking a skilled Insurance Quality Assurance Specialist to join our team.The ideal candidate will have 5-10 years of experience in testing and quality assurance, with a proven track record of delivering high-quality results. The role...


  • Pune, Maharashtra, India BMC Software Full time

    Description and Requirements At BMC trust is not just a word - it s a way of life We are an award-winning equal opportunity culturally diverse fun place to be Giving back to the community drives us to be better every single day Our work environment allows you to balance your priorities because we know you will bring your best every day We will...


  • Pune, Maharashtra, India Barclays Full time

    Job DescriptionJoin us as an Analyst - Compliance Assurance at Barclays, where you&aposll spearhead the evolution of our digital landscape, driving innovation and excellence. You&aposll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.You may be assessed on the key critical skills relevant for...


  • Pune, Maharashtra, India Innova ESI Full time

    Join Our Team as a Mainframe Quality Assurance ProfessionalWe are seeking a highly skilled Mainframe Quality Assurance Professional to join our team at Innova ESI. As a Mainframe QA Professional, you will play a critical role in ensuring the delivery of high-quality mainframe applications.Key Responsibilities:Develop and execute test plans, test cases, and...


  • Pune, Maharashtra, India Deutsche Bank Full time

    About the Role:We are seeking an experienced Senior QA & Testing Engineer to join our Channel and Market Integration (CMI) team. As a key member of this team, you will be responsible for defining the continuous delivery roadmap for one of the leading programs in corporate bank. This includes leading from the front on all aspects of Software Development...


  • Pune, Maharashtra, India Aventior Digital Private Limited Full time

    Designation : Business Analyst/Quality Assurance (BA/QA). Transportation/Logistics Industry. Preferred Experience : 3-5 years. Position Overview : We seek an experienced Business Analyst/Quality Assurance (BA/QA) professional with a strong background in the transportation and logistics industry. The ideal candidate will have expertise in automation testing,...


  • Pune, Maharashtra, India SPN Globe Full time

    SPN Globe is a specialized IT recruitment and staffing firm. We are the sourcing partner of various software companies on Permanent and Contract to Hire Demands. Also working with few top notch (CMMI-5 level) clients, PAN India clients and major city clients such as Hyderabad, Bengaluru, Pune, Mumbai, Nagpur and NCR.Please carefully read the below job...


  • Pune, Maharashtra, India SPIRO Full time

    Job Summary:We are looking for a motivated QA Analyst to focus on the testing and quality assurance of our ETL processes. You will work closely with Data Engineers, ETL Developers, and Product teams to ensure that data pipelines are functioning as expected, delivering accurate, consistent, and timely data. This role involves test planning, execution, and...