RMA Associate

CAVITAK with its 375 member strong team (referred to as Cavs ) are engaged in below Business Verticals:

Retail Distribution - Mobile & Consumer Goods

Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI

Global Commerce - Launchpad for global and Indian brands on e-commerce platforms

What You Will Do:

• Handle end-to-end RMA process for ELV product categories like CCTV, Access Control, Video Door Phones, Networking, Fire Alarm, etc.
• Validate warranty claims, product serial numbers, and physical condition of items upon receipt.
• Coordinate with OEMs and brand partners for claim processing, repair/replacement, and proper documentation.
• Maintain accurate records of all inward and outward RMA items.
• Communicate effectively with internal teams such as Sales, Technical Support, and Logistics, as well as external partners, for timely resolution.
• Update ERP systems with real-time status of RMA cases and monitor closure timelines.
• Conduct regular reconciliation of open, pending, and closed RMA cases.

Qualification :

Bachelor or Master in Electronics or Electrical Engineering, or any relevant technical degree