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Implementation Manager

1 month ago

Mumbai, Maharashtra, India HSBC Full time

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions.

With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking an experienced professional to join WCAO - Wholesale Chief Administrative Office (erstwhile Business Management) team.

Principal Responsibilities

The role holder is responsible for managing Credit and Lending workstream within WCAO team and would be responsible for driving Regulatory & Business led Transformation projects by ensuring regional oversight over embedding and implementation. The key purpose of the role will be to ensure that CMB & GB drives a globally/regionally consistent strategy within the country to the management and controls placed on Regulatory & Business Transformation, to ensure it meets its external (Legal and Regulatory) and internal (Global Standards, Strategy) obligations and delivers fair customer outcomes. The role holder will actively engage a wide variety of stakeholders including, Regional/Local CMB/GB Business Management and COO teams, key Risk/Support Stewards (Regulatory Compliance, Legal, FCC, Global Standards, Client Coverage, Group Tax, Product teams, etc.) to ensure all aspects of the models are supported and impact on customers and frontline is minimised. The Role Holder will be the primary point of contact for SLoD, Internal Audit and CMAT. The role holder must be able to effectively operate across a matrix organisation

Principal Accountabilities

Impact on Business

Manage and drive operating models as required, establishing appropriate governance and working groups as required. Determine and make recommendations to appropriate decision making Committees (ExCo, RMM, CTR forums, RMF etc.) Ownership of Regulatory initiatives that impact ASP CMB Act as a centre of expertise for business management issues for the Global Business Supporting change programmes and ensuring programmes are delivered on time and business outcomes / results are realised.

Customers & Stakeholders

Establish and manage relationships with key Risk Stewards and stakeholders to deliver fit for purpose operating models. Work with Country Business, Regional Business Service and Group Tax to embed operational models. Act as a key WCAO point of contact providing necessary support for implementation of key strategic projects, including ensuring delivery to high standards, world class governance and effective engagement of key stakeholders Act as a center of expertise for implementation of key Credit and Lending related strategic projects, including ensuring delivery to high standards, world class governance, effective engagement of key stakeholders and promotion of collaboration and application of best practices across Wholesale Banking (WSB) Responsible for working with team to provide inputs and drive submission for various audits / regulator's indents Support a culture of customer-centricity including a focus on recording customer dissatisfaction and using complaints as an opportunity to improve the customer experience Establishes effective mechanisms for sharing best practices to enable a consistent approach and appropriate escalation of information to senior management Leadership & Teamwork Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making. Provide leadership and support technical excellence by searching out best external practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers. Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or in the best interests of the business and its customers. Demonstrate the highest levels of professionalism and integrity, setting exemplary standards consistent with Group Values. Continue to develop skills as a Wholesale Banking professional Act as a role model to less experienced team members Assist, guide and support team members and stakeholders as required Visible champion to ensure that key objectives and regional activities/ initiatives are prioritized appropriately within WSB

Operational Effectiveness & Control 

Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and best market practice. Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and easy identification and effective resolution or escalation of issues that arise. Maintain and observe HSBC control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Implements key governance mechanisms to ensure strategic initiatives are robust, aligned and effectively delivered including management of business case preparation, review and approval process.  Reviews impacts of projects on the business and ensures compliance across all functions and processes. Maintain and observe HSBC control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators Requirements

Essential

Minimum Bachelor's degree / Graduation or as required for the role, whichever is higher Knowledge of the changing regulatory environment especially in the financial services sector. Knowledge of Credit and Lending will be an added advantage Strong focus on customer-centricity Keen attention to detail Ability to filter and prioritise multiple demands, resolve conflicts, and develop consensus Ability to use strong judgmental skills to identify and resolve complex problems whilst managing ambiguity, adhering to timelines and ensuring high quality of output.  Ability to prioritise and work independently under pressure within a team environment Proven problem solving skills with ability to consider alternative and innovative solutions Highly developed communication, presentation and influencing skills set. Ability to lead, motivate other senior stakeholders, managers across a wide range of strategic initiatives and agendas Strong interpersonal skills with highly developed capacity to influence senior teams

Desirable

Good understanding of the Group and the CMB business, including products, services, systems & processes preferably gained through experience in front line roles Business experience in a variety of roles (Corporate / Commercial Banking) centered on delivery of high quality customer service. Experience of managing and delivering cross-functional programmes Leadership, management and coaching skills 

Useful Link

Link to Careers Site: Click

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.