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Customer care executive

4 weeks ago

Noida, Uttar Pradesh, India iEnergizer Full time

iEnergizer is committed to delivering business process excellence by exceeding client expectations and meeting our commitments through business innovation and outstanding customer experience.

The Role

Hiring for a Technical premium process.

Location- iEnergizer- A-37, Block A, Sector 60, Noida .

Position-Junior Engineer / Customer Support Executive.

Salary - 22k - 25K CTC.

Skills- Excellent communication skills.

Qualification- B.Tech, B.Sc., BCA and B.E

Experience- fresher's / experienced both can apply.

Hiring for Kannada, Malayalam, Telugu, language

We are hiring for CCE profile for our Domestic Voice process for Regional languages and knows Hindi also where your job will require interacting with customers over the Call.

Responsibilities:

  • Handling customer queries via phone or call .
  • Ensuring high levels of customer satisfaction and service excellence.
  • Meeting performance targets and delivering quality results.
  • Handling Customer Inquiries: Responding to customer inquiries and resolving issues promptly and efficiently through various channels such as phone and email.
  • Providing Product/Service Information: Offering accurate information about products or services to customers and assisting them in making informed decisions.
  • Resolving Complaints: Addressing customer complaints and ensuring customer satisfaction by finding solutions that meet their needs.
  • Maintaining Customer Records: Keeping detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Ideal Profile

  • You have at least 1 year experience within a Customer Service or Inside Sales / Sales Development Representative role, ideally within the Other Services industry.
  • You have a proven track record of meeting/exceeding your targets.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of calling, customer service, inbound calling, bpo and outbound
  • You are adaptable and thrive in changing environments
  • You are a strong team player who can manage multiple stakeholders
  • You are a self-starter and demonstrate a high level of resilience

What's on Offer?

  • A role that offers a breadth of learning opportunities
  • Attractive Salary & Benefits
  • Opportunity to make a positive impact