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Senior Engineer, IT Systems

1 month ago

Chennai, Tamil Nadu, India SES Full time


Senior Engineer, IT Systems & Platforms

ROLE DESCRIPTION SUMMARY

The Senior Systems Engineer is directly responsible for the Development, Monitoring, Operation and Support of the global SES install base, with a strong focus on Systems (on-prem and Cloud).

The incumbent will work in close collaboration with the service desk and the Service Desk, CCoE, Security, Systems and Network engineering teams and will assume ownership of improvement projects (ServiceNow, DevOps, Automation, Troubleshooting, Scripting, Tooling, Documentation) and drive them to completion in a timely fashion.

The incumbent will also mentor new team members and assist the management team with the daily organization of the work (shift building, on-call schedule, KPI reporting).

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

Develop high-level and detailed designs for hybrid solutions using industry best practices / innovation as well as SES IT defined architecture standards and guidelines Deploy and configure on-premisses infrastructure and cloud servicesProvide support to internal and external customers for clarification of technical matters and the resolution of technical issuesBe an active leading player in innovation programs and conceptsDrive improvement and adherence to all IT service management processes, including incident management, change management, request fulfilment, problem managementLead improvement initiatives encompassing automation, troubleshooting workflows, scripting, tooling, and documentationCollaborate with all the IT&S Engineering teams to help continuous improvement in the SES IT landscapeCreate knowledge base articles for common issues and standard operating procedures for day2day operationsCollaborate and develop good relationships with all stakeholders in the service delivery processLearn new technologies and keep up-to-date with state-of-the-art IT concepts and technologiesMentor team members and contribute to the development of service desk agentsProvide support and drive strong focus on simplification and standardizationProvide inputs to Department heads for administrative and management tasksFulfil on-call duties on a rotational 24/7 basis

COMPETENCIES

Excellent logical and analytical thinking, able to exchange ideas and information effectivelyAbility to work independently and build effective interpersonal relationships with all stakeholdersResults-driven with a pragmatic service delivery approachThrives in fast-paced environments with tight deadlines, maintaining attention to detail and self-motivationPossesses strong written and verbal communication skills, being a supportive team player with a positive attitude.Capable of integrating within global and interdisciplinary teams effectively.

QUALIFICATIONS & EXPERIENCE

Bachelor's degree in computer science, Business Information Systems, Cloud Technologies, or equivalentMinimum seven years of applicable professional experience in a large heterogeneous environmentSolid experience with designing and implementing VMware and Nutanix hypervisor solutions. Solid experience with designing and implementing hybrid infrastructures, monitoring tools (Azure Monitoring, Centreon, Grafana)Extensive experience with Satellite communications ground infrastructure (Monics, SatID, SatGuard,…)Extensive knowledge in Dell PowerEdge iDrac, HPE ProLiant ILO and Cisco UCS CIMC console.Extensive knowledge in backup solutions, such as Veeam and Commvault.Solid expertise in Windows and Linux servers, IaaS, PaaS, SaaS, IaC (e.g., Terraform) for Microsoft Azure and potentially other cloud providersGood knowledge of backup systems, Active Directory, CI/CD automation, continuous monitoring, Kubernetes infrastructure, and information securityGood knowledge of Information Security, DHCP and DNS management using Infoblox or equivalentFluency in English, any other language is considered as an asset Azure Solutions Architect Expert certification is highly desired Willingness to travel internationallydiv.content {background: #FFFFFF;}div.joqReqDescription { background: #FFF repeat-yimportant;font-family:Arial, Helvetica, sans-serifimportant;text-align:left; color:#000;width:700pximportant; margin:0 autoimportant; position:relative; -webkit-column-count: 1; /* Chrome, Safari, Opera */ -moz-column-count: 1; /* Firefox */ column-count: 1;padding-top:0px;padding-left: inherit;padding-bottom:50px;font-size:14px}div.joqReqDescription div.image-box { width: 700px;text-align: center;display: block;padding: 0 0 35px;}div.joqReqDescription p, div.joqReqDescription ul{ font-family:Arial, Helvetica, sans-serifimportant;margin:0 15px;padding-bottom:12px;}div.joqReqDescription li{ padding-bottom:6px;}/*position: absolute;height: 389px;}div.joqReqDescription div.imagebox2 {text-align:center;}*/

Embark on a career with us, where diversity isn't just a buzzword – it's our driving force. We are crafting a workplace mosaic that values every hue, background, and perspective. Join a global team where inclusivity sparks innovation, and individuality is not only embraced but celebrated. At SES we are committed to hiring inspiring individuals from all backgrounds. We take great pride in creating safe and inclusive processes and we support the recruitment, retention, and evolution of all employees irrespective of gender, colour, race, ethnicity, religion, sexual orientation, disability, veteran or marital status, background or walk in life.

SES is an Equal Opportunity Employer and welcomes diversity

For more information on SES, click here.