Sales And Service Specialist

Specialist - Service Excellence and Revenue Growth

Location: Kolkata, Bhubaneshwar, Guwahati, Siliguri, Midnapur, Aurangabad, Navi Mumbai, Dibrugarh, Bilaspur, Lucknow, Gorakhpur, Patna, Kanpur, Prayagraj, Delhi, Jodhpur, Jaipur, Udaipur, Chandigarh, Ludhiana, Amritsar, Srinagar, Jammu, Dehradun, Bathinda, Hissar, Raipur, Surat, Rajkot, Vadodara, Ahmedabad, Indore/Bhopal, Gwalior, Jabalpur, Ranchi, Mumbai, Nashik, Nagpur, Solapur, Bangalore, Mangalore, Hubli, Kochin, Calicut, Trivandrum, Chennai, Coimbatore, Trichy, Tirupati, Vijayawada, Vizag Hyderabad, Warangal, Jhansi, Madurai, Darbhanga, Dhanbad, Kolhapur, Amravati, Ahmadnagar, Pune Sambalpur, Bikaner, Nizamabad, Bareilly, Meerut, Malda, Midnapore

Job Purpose:

The Specialist - Service Excellence and Revenue Growth role combines technical service expertise with revenue growth responsibilities. This hybrid position focuses on delivering exceptional customer service for Immunoshop's diagnostic instruments while driving sales and business expansion through effective account and lead management.

Qualifications and Experience:

– Bachelor's degree in Biomedical Engineering, Instrumentation, Electronics, or Electrical Engineering.

– 2–6 years of combined experience in service and/or sales roles within the medical diagnostics.

– Demonstrated success in managing both Service Engineering and sales responsibilities is preferred.

Key Responsibilities:

Service Excellence Responsibilities:

– Provide high-quality service and technical support for Immunoshop's diagnostic instruments, including CLIA, ImmunoAssay Automation, Hematology, Nephlometry, and HPLC instruments.

– Perform installations, preventive maintenance, troubleshooting, and repairs to ensure optimal instrument performance and minimal downtime.

– Deliver user training sessions to empower customers to operate instruments efficiently and independently.

– Execute and document Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC), ensuring timely collections and service revenue targets are met.

– Build strong customer relationships through proactive communication and a focus on delivering exceptional service experiences.

Revenue Growth Responsibilities:

– Identify, engage, and convert leads into accounts by providing tailored solutions to customers in the assigned region.

– Manage key accounts to ensure satisfaction, loyalty, and opportunities for upselling and cross-selling across Immunoshop's product portfolio.

– Collaborate with distributors and internal teams to expand market presence and achieve mutual growth objectives.

– Ensure timely payments from customers, monitor credit risks, and address payment-related challenges effectively.

– Consistently meet or exceed monthly, quarterly, and annual sales goals by driving instrument placements and maintaining regular reagent orders from customers.

Skills and Competencies:

– Strong technical and analytical skills to troubleshoot and resolve instrument issues independently after training.

– Proven sales acumen and ability to identify opportunities for revenue growth.

– Excellent communication and relationship-building skills to engage with customers effectively.

– Proactive, results-oriented, and responsive to both customer needs and sales objectives.

– Familiarity with diagnostic instruments such as CLIA, Hematology, and HPLC automation.

– Ability to manage multiple tasks, balancing service quality and sales targets efficiently.

WHY IMMUNOSHOP

Immunoshop, with a 22-year track record of excellence, is a trusted name in the diagnostic industry with a strong all-India presence. As a leader in innovative diagnostic solutions, we are committed to delivering high-quality products and unmatched customer service. Join our team and be part of a people-centric organization where collaboration, growth, and success are celebrated.

People First

At Immunoshop, our people are the foundation of our success. We foster a culture centred around personal growth, inclusivity, and support, ensuring employees feel valued and engaged.

Positive Vibes

We maintain a positive, stress-free work environment, empowering employees with autonomy and collaboration. We encourage a joyful and open atmosphere where every voice matters.

Work Hard, Live Fully

We believe in balancing dedication with personal life. Our flexible work hours, paid time off, and supportive leave policies enable you to work hard and live life to the fullest.

Security & Wellness

Employee well-being is at the heart of our care. We offer comprehensive health insurance, wellness programs, term life coverage, and regular health screenings to ensure both you and your family are supported. We also offer maternity and paternity Leaves, Provident Fund and gratuity.

Celebrate Success

At Immunoshop, we celebrate wins with high-incentive plansand simple yet rewarding recognition programs. We ensure that individual and team achievements are recognized and rewarded.

Unified Teams

Collaboration drives us forward. Our cross-functional teams work together seamlessly to achieve shared goals, breaking down silos and fostering teamwork.

Contribute & Grow

Continuous learning is vital. We provide extensive growth opportunities, expecting you to contribute while advancing personally and professionally. Your growth is our growth.