Communications Specialist, Operations Internal Communications
2 weeks ago
As an internal communications specialist, you will:
• Collaborate with Amazon India Operations leadership to support internal communications through online and offline channels
• Engage with internal stakeholders to uncover stories highlighting Amazon Operations as a desirable workplace and employer of choice
• Partner with teams to devise creative strategies across multiple channels, showcasing the impact of Amazon India Operations within the ecosystem and communities served
• Measure, maintain, and enhance the quality of outreach while collaborating with internal business teams
• Oversee agencies delivering high-quality print, digital, and video production for all internal communication initiatives
• Develop creative, data-driven internal communications with clear, measurable outcomes
• Generate ideas and build scalable mechanisms with a strong sense of accountability and focus on delivering great customer experiences
Key job responsibilities
Key responsibilities include:
• Collaborating with key stakeholders to devise a communications plan for Amazon India Operations
• Executing the internal communications plan for new programs, policies, and changes
• Managing communication channels and monitoring channel usage through metrics
• Proactively identifying emerging topics and developing communication plans
• Partnering with HR at operation sites to facilitate execution of the internal communications plan during issues and crises
• Collaborating with agencies to ensure collateral is translated appropriately for associates
• Measuring the impact of communication efforts
• Actively integrating Amazon's core business values and initiatives into everyday practices
• Establishing stakeholder relationships to shape a news agenda relevant to Amazon India Operations
• Being hands-on and adaptable, even when tasks fall outside the typical scope
• Continuously identifying opportunities to Invent and Simplify, creating scalable mechanisms and consistent experiences for employees
• Navigating a complex organizational structure and influencing stakeholders with competing priorities
• Serving as a trusted advisor and subject matter expert for OIC's business leads
BASIC QUALIFICATIONS
- 5+ years of recent professional communications or public relations experience- Exemplary written and oral communication skills
PREFERRED QUALIFICATIONS
- Post-graduate degree or diploma in communications- Experience working in a manufacturing or factory setting
- Experience handling agencies and managing multiple stakeholders
- Experience with ecommerce, retail, or process operations
- Ability to thrive in a fast-paced environment
- Experience collaborating with global teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
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