Product Support Snr Manager

3 weeks ago

Bengaluru, Karnataka, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

We are looking to recruit a senior and experienced candidate for Enterprise Manager support team. His/Her main responsibility would be to lead Enterprise Manager Support team and will be expected to work in partnership with customers, support engineers and developers. He/She should have a good overall knowledge on product functionality and demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/She should be able to perform their assigned duties with a great degree of independence requiring minimal direction. He/She should be adept at building relationships across organizations and leveraging these relationships to resolve cross-product issues. He/She would be responsible to drive the highest level of customer satisfaction for the team. He/She is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Career Level - M3

As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.

We are seeking an experienced and dynamic Engineering Manager to lead our team of skilled engineers within the Oracle Enterprise Manager support group. Based in Bangalore, the Engineering Manager will play a pivotal role in driving technical excellence, fostering collaboration, and ensuring the delivery of high-quality support services to our customers.

Responsibilities:

Lead and mentor a team of support engineers, providing guidance, coaching, and technical expertise to ensure the resolution of complex product issues. Collaborate closely with customers, support engineers, developers, and other stakeholders to troubleshoot Enterprise Manager product problems and provide timely solutions. Drive initiatives to improve overall product quality, documentation, and customer satisfaction. Oversee the installation, configuration, and maintenance of Oracle Management Server (OMS) and Management Agents. Coordinate with cross-functional teams to facilitate upgrades, patching, and deployment activities. Foster a culture of continuous learning and knowledge sharing within the team. Act as a liaison between the engineering team and management, providing insights and recommendations to drive strategic decision-making. Participate in product/platform testing, Beta programs, and initiatives to enhance product functionality and performance. Serve as a Situation Manager for critical customer issues, directing resolution efforts and consulting with management as needed. Analyze workload, identify best practices, and implement changes to improve team productivity and efficiency. Promote technical and professional development within the team through mentoring, training sessions, and the creation/review of knowledge repository articles. Champion a customer-focused mindset and ensure that team members consistently deliver exceptional support services. Demonstrate a strong commitment to maintaining expertise in relevant technologies and industry trends.

Qualifications:

Technical degree in Computer Science, Management Information Systems, Engineering, or related field, or equivalent professional experience. Excellent proficiency in English language, both verbal and written.

Personal Attributes:

Proven leadership abilities with a focus on driving results and fostering a collaborative team environment. Strong problem-solving and analytical skills, with a keen attention to detail. Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels. Demonstrated willingness to learn new technologies and share knowledge with others. Effective influencing and negotiating capabilities. Customer-centric mindset with a dedication to exceeding expectations. Confident and decisive decision-making abilities. Enthusiastic and adaptable, with a passion for driving continuous improvement. Organized and proactive, with a focus on achieving goals and objectives. Ability to coach and transfer knowledge effectively, including writing technical bulletins and delivering technical courses.

  • Software Development Snr Manager

    4 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Job DescriptionManage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc. As a manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software...

  • Mobile Testing SNR QE

    3 weeks ago

    Bengaluru, Karnataka, India algoleap Full time

    Job DescriptionLocation:Bangalore/Hyderabad LocationNotice Period:ImmediateCTC:19LMode:ContractorsMobile Testing Snr QEWe are seeking a Sr QE profile with a strong focus on Full stack Engineeringresponsibilities.Required Skillset- Proficient with Appium - Java automation framework.- Proficient with TestNG.- Automation testing experience with Mobile.-...

  • Senior Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India Product Space Full time

    This is the requirement with one of the company in our connections. Minimum Product Experience Required 5 years.Location: bangaloreOverviewAs a Product Manager, you will be responsible for the development and management of our product(s) throughout their lifecycle. You will work closely with cross-functional teams including engineering, design and marketing...

  • Growth Product Manager

    4 weeks ago

    Bengaluru, Karnataka, India Product Space Full time

    Company DescriptionProduct Space is a platform that provides industry-focused interview content to make individuals industry-ready in just 2 months. It serves as a one-stop destination for mastering product management skills.Role DescriptionThis is a full-time on-site role for a Growth Product Manager located in Bengaluru. The Growth Product Manager will be...

  • Lead Engineer

    3 weeks ago

    Bengaluru, Karnataka, India L&T Semiconductor Technologies Full time

    Position Overview:We are seeking an experienced Embedded Power Conversion Solution Snr Engineer to join our dynamic team in the semiconductor industry. In this role, you will leverage your expertise to drive the design and implementation of innovative embedded solutions that align with our business objectives and enhance our product offerings. As an Embedded...

  • Technical Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Asa Support Full time

    b What is our Client Real Estate Software Our Client is a real estate services company powered by technology Designed to enable success in selling and managing new home transactions across Canada Client provides a portfolio of services and the most trusted transaction management software TMS platform What You ll be doing Provide client support via...

  • Sarthee- Snr Java Developer

    3 weeks ago

    Bengaluru, Karnataka, India Nexthire Full time

    Role: Snr Java Developer Exp: 8+ years Location: BangalorePosition Summary: We are looking for a highly skilled Senior Backend Engineer with extensive experience in building backend services and frameworks using Java/JEE. The ideal candidate will have a deep passion for developing highquality, well-architected...

  • Lead Engineer

    3 weeks ago

    Bengaluru, Karnataka, India L&T Semiconductor Technologies Full time

    Position Overview:We are seeking an experienced Embedded Motor control Solution Snr Engineer to join our dynamic team in the semiconductor industry. In this role, you will leverage your expertise to drive the design and implementation of innovative embedded solutions that align with our business objectives and enhance our product offerings. As an Embedded...

  • MCUBE - Manager - Product Support

    2 weeks ago

    Bengaluru, Karnataka, India VMC TECHNOLOGIES PRIVATE LIMITED Full time

    Responsibilities:- Build, mentor, and manage a high-performing product support team.- Set team goals, provide regular feedback, and conduct performance reviews.- Develop and implement a comprehensive product support strategy, including support processes, escalation procedures, and service level agreements (SLAs).- Continuously evaluate and improve support...

  • Product Manager

    2 days ago

    Bengaluru, Karnataka, India Tide Platform Full time

    At the forefront of revolutionising support operations in the fintech space, we are searching for a seasoned Product Manager to elevate our Support Operations to a world-class standard.The ideal candidate will possess deep knowledge of the support landscape, including key players and emerging trends. A strong focus on customer support and experience is...

  • Software Development Snr Manager

    3 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    Are you interested in building and operating services on the cloud and working closely with customers  Do you have a passion for solving sophisticated design problems and operational issues? Do you thrive in a dynamic environment and help drive change? If yes, Oracle Cloud Infrastructure (OCI) provides an opportunity to build and operate a massive...

  • Production Support

    5 days ago

    Bengaluru, Karnataka, India Deutsche Bank Full time

    Job DescriptionProduction SupportPosition OverviewJob Title - Production Support AnalystLocation- Bangalore, IndiaCorporate Title: Associate.Role Description- You will be operating within Production services team of Trade Finance and Lending domain which is a subdivision of Corporate Bank Production Services as a Production Support Engineer. In this role,...

  • Billing Analyst Snr

    3 weeks ago

    Bengaluru, Karnataka, India CSG Full time

    Setting up customer's billing schedules and procedures, processing and analyzing data, producing invoices and billing reports for Managed Service Customers, and scheduling monthly activities with both internal and external teams. This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions...

  • Production Support

    2 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Capco, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: Production Support (SRE)- Bangalore About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in...

  • Production Support

    2 weeks ago

    Bengaluru, Karnataka, India myGwork Full time

    This job is with Capco, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: Production Support (SRE)- Bangalore About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in...

  • Product Support

    3 weeks ago

    Bengaluru, Karnataka, India Mercedes-Benz Full time

    Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Diagnostics & Parts Management - Drivetrain, Battery RemanGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India Private Limited,...

  • Product Support

    3 weeks ago

    Bengaluru, Karnataka, India Mercedes-Benz Full time

    Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Diagnostics & Parts Management - Drivetrain, Battery RemanGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:sofortVeröffentlichungsdatum:..5Stellennummer:MER3AMDArbeitszeit:Vollzeit...

  • Data & Analytics Consulting Snr. Cnslt

    3 weeks ago

    Bengaluru, Karnataka, India NTT DATA Services Full time

    Req ID: 307368 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Data & Analytics Consulting Snr. Cnslt. to join our team in Bangalore, Karnātaka (IN-KA), India (IN).We are seeking...

  • Production Support

    1 week ago

    Bengaluru, Karnataka, India Capco Full time

    Job DescriptionJob Title: Production Support (SRE)- BangaloreAbout UsCapco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support...

  • Senior Support Manager, B2B Products

    2 days ago

    Bengaluru, Karnataka, India Rippling Full time

    We are building a world-class support team at Rippling, and we're looking for a senior support manager to lead the charge. This is an exceptional opportunity to work with a dynamic team, driving process improvements and delivering exceptional customer service. As a key member of our support team, you will be responsible for providing expert support, leading...