Engineering Manager

Engineering ManagerMishiPay - Global POS / Checkout TechnologyOffice based - Bangalore Competitive salary plus commission and share optionsAbout UsMishiPay is an international, leading checkout technology company that empowers shoppers to checkout instore using either self-checkout via their own smartphones, or using MishiPay's industry leading, minimalist, low cap-ex kiosks. We are creating an enjoyable and convenient in-store shopping experience for leading retailers globally.  MishiPay now also runs Mobile POS, Click and Collect and Cash registers, so that merchants, who initially start with our self-checkout, can eventually run their whole store checkout process on MishiPay. With our technology, retailers have proven reductions in cost, due to requiring fewer cashiers, a marked increase in sales due to improved basket sizes, higher frequency of shopper visits and reduction in abandoned baskets, and in addition, all our retailers can access rich and priceless data about their customers. This enables a much better understanding of the customer journey in their bricks and mortar stores. About The RoleWe are growing rapidly and are looking for a hands-on Engineering Manager to lead a critical engineering team from our tech hub in Bangalore. This team is at the heart of our business, responsible for both our core product engineering and the strategic customization and integration of our platform for major global clients.This is a technical leadership role where you will split your time between managing the team and contributing as a senior developer. We expect you to spend roughly 30-40% of your time on hands-on coding, technical design, and solving complex client integration challenges.Roles and Responsibilities:Technical Leadership & Architecture:Lead system design and technical architecture for both product features and client customizations, creating Entity Relationship Diagrams (ERD), system architecture diagrams, and API specifications.Develop comprehensive Technical Specification Documents and Solution Design Documents based on Statement of Work (SoW) requirements.Act as a hands-on technical authority; conduct code reviews, contribute to critical path development, and troubleshoot complex production issues.Architect, design, and guide the implementation of scalable, resilient, and secure services using Python, Django, and Django REST Framework.Lead our cloud infrastructure strategy on Microsoft Azure, with deep hands-on expertise in Kubernetes (AKS) for container orchestration, scaling, and management.Hands-On Execution & Delivery:As a contributing developer, you will design, write, test, and deploy code for critical services, client-specific features, and integration endpoints.Explore and integrate modern technologies, including generative AI and machine learning services, to build smarter, more adaptive retail solutions.Estimate effort, define project timelines, and manage technical delivery from conception through completion.Lead the end-to-end delivery of complex projects, from core platform features to high-priority client customizations.Drive the adoption of best practices in software engineering, including CI/CD, automated testing, observability, and SRE principles.Client Solutions & Customization:Architect and implement scalable solutions for client-specific requirements, creating detailed technical documentation for both internal and client stakeholders.Lead the technical delivery of client integrations, working directly with client technical teams when necessary.Design and build robust, configurable systems that can be tailored for different retail environments without requiring one-off code forks.Team Leadership & Process Excellence:Lead, mentor, and grow a high-performing team of software engineers.Foster a culture of innovation by encouraging the experimentation with and adoption of AI-powered development tools to improve code quality, testing, and system reliability.Utilize a data-driven approach to improve team performance and system reliability through DORA metrics and Service Level Objectives (SLOs).Manage team capacity and allocation across the dual streams of product roadmap and client commitments.Manage project priorities, track risks and blockers, and ensure transparent communication with all stakeholders.About YouAs well as your startup/co-Founding experience and your ability to inspire, lead, mentor and code, you'll also have: Minimum of 3 years of people management experience in a start-upMinimum of 5 years of recent experience launching & maintaining software productsMinimum of 5 years of recent software development experience (in last 8 years)Prior experience as a Founder in growth-stage startups.Prior experience in managing a P&L, budgeting, trade-offs, headcount, cash burn, etcExcellent communication skills - oral and written - meaning that you are able to speak with clarity to customers, succinctly with investors and with precision to engineersValid Passport and any other essentials to travel offshoreIn return, you'll get to work in a fast-paced, ever changing environment that's impacting retailers across the world.We also offer: BonusesUnlimited holidaysHybrid Working (36 days WFH a year)Monthly Employee AwardsA small monthly training budgetCompany eventsFree lunch in BangaloreMacBookCareer progression and a chance to work with some of the brightest minds in tech