Customer Support Team Lead
4 weeks ago
About FRND:
FRND is redefining the way people connect by building a social platform that's not just engaging but also safe, inclusive, and fun. We're a rapidly growing startup with a bold mission: to transform online interactions into meaningful relationships.
We are looking for a passionate Customer Support Team Lead to spearhead our support operations, ensuring exceptional service for our users while mentoring a dynamic team of support agents.
Role Overview:
As the Customer Support Team Lead , you will be responsible for managing the day-to-day operations of the customer support team, ensuring prompt and effective resolution of user queries. You'll play a critical role in enhancing the quality of user interactions, streamlining processes, and driving team performance to align with organizational goals.
Key Responsibilities:
Lead & Inspire: Motivate and guide a team to crush goals and keep spirits high.
Solve & Support: Handle escalations and build strong customer relationships.
Analyse & Improve: Track performance, share insights, and refine processes.
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