Security Managed Services Engineer

3 weeks ago

Mumbai, Maharashtra, India NTT Full time
JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Proficiency with management NAC Experience in working with Windows, Linux, Unix environments Hands-on experience in commissioning and Implementation of NAC solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM) Experience in automating processes using scripting, configuration (SOAR) tools Experience in managing policies and exceptions Experience in packet capture, analysis, and troubleshooting tools Product knowledge of NAC solution. Incident, problem, service request management, change management, configuration management &capacity management of NAC Setup Day to Day BAU MACDs, configuration changes Proactively utilize network monitoring tools to isolate events before service degradation occurs Supporting incident monitoring and incident analysis/response initiatives Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model. Troubleshooting network, transport, session, presentation and applications layers Applying security patches as required.

Academic Qualifications

B.E, Btech ( Except Mechanical, Civil and aerospace ) No 3 years degree program eligible MCA is eligible

Certificate - PCNSE

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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