Operations Manager, ML Data Ops

3 weeks ago

Gurgaon, Haryana, India ADCI - Haryana Full time
Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops Team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.

Our vision is to create business value by delivering high quality data at scale. We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure. Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received. We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.

To support our vision, we need exceptionally talented, bright, and driven people. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members. If you have what it takes then this is your chance to work hard, have fun, and make history.

Key job responsibilities
As an Operations Manager, ML Data Ops, you will be responsible for meeting operational and business goals by leading a team of 10 to 15 associates having expertise in one or more processes/functions and proficient in languages other than English. You may also act as Managers of Managers as per business requirements. You will also be leading initiatives across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:

* Executes and makes plans to deliver business metrics, and uses data to set/revisit operational goals and manage activities
* Works with internal/ external teams and uses their knowledge and expertise to execute business goals
* Manages escalation; analyzes data; highlights trends, gaps, etc.; and reports key metrics
* Participates and provides adequate support in business reviews with mid-level and senior stakeholders
* Plans capacity and commits to volume by managing resources, queue, shift management, cross training, and leave management
* Owns and prioritizes work allocation based on business needs with a daily/monthly frequency
* Owns the output quality of the process managed
* Performs deep-dive analysis and creates COEs (Correction of Error) based on the deviation, problem, root cause, and solutions
* Initiates and leads process improvement projects, presents solution proposals, and implements them to other applicable/in- scope operational areas
* Handles and resolve conflicts in their teams / processes in partnership with right stakeholders.
* Participates in new- process onboarding, i.e., new process/ experiments with complete documentation
* Demonstrates understanding of performance and leadership bar, applies it effectively to team members and to new hiring decisions
* Builds robust launch plans for new team members & owns progress tracking of new joiners through administration of launch plans as a mechanism and not just good intentions
* Provides regular coaching and feedback to direct reports
* Devises and implements performance improvement plans for associates
* Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products

BASIC QUALIFICATIONS

- Graduate degree in any discipline
- 7+ years of work experience
- 2+ years of managing front line managers
- Experience working cross functionally with tech and non-tech teams
- Strong verbal and written communication.
- Intermediate to advanced knowledge of Excel
- Demonstrated ability of using data and metrics to drive improvements
- Experience in workforce and capacity planning
- Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback

PREFERRED QUALIFICATIONS

- MBA from a reputed institution or university preferred
- Familiarity with online retail (e-commerce)
- Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously
- Certified Six Sigma Green Belt
- Working knowledge of SQL and Machine learning will be an added advantage

  • Team Manager, ML Data Ops

    3 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana Full time

    Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Human Labeled Data (HLD) organization helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business...

  • ML Data Team Manager

    2 days ago

    Gurgaon, Haryana, India Amazon Full time

    About the TeamThe Search Ops team is responsible for delivering quality data annotation to help improve AI/ML models driving Amazon's Search services. Our vision is to create business value by delivering high-quality data at scale. We look to provide easy and scalable labeling solutions to support search that are high-quality, cost-efficient, and secure.Job...

  • Ml Ops Engineer

    3 weeks ago

    Gurgaon, Haryana, India Capgemini Full time

    Job DescriptionCapgemini InventCapgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what's next for their businesses.Your role1. Work with senior engineers...

  • Senior Manager

    3 weeks ago

    Gurgaon, Haryana, India EXL IT service management Full time

    Job DescriptionJob description: Senior ML Ops EngineerExperience: 4-6 yearsJob Location: Gurgaon (Hybrid)Shift Timing: 1:00PM IST - 10:30 PM ISTSkills/ Qualifications Required:- Relevant experience in ML Engineering/ ML Ops role with an end-to-end understanding of ML based project's solution design & architecture, development, implementation & deployment-...

  • Manager EXL/M/1111671

    2 weeks ago

    Gurgaon, Haryana, India exl Full time

    Job Description Job description: Senior ML Ops Engineer Experience: 4-6 years Job Location: Gurgaon (Hybrid) Shift Timing: 1:00PM IST – 10:30 PM IST Skills/ Qualifications Required:  Relevant experience in  ML Engineering/ ML Ops role with an end-to-end understanding of ML based project's solution design & architecture, development,...

  • Data Science Ops Associate

    3 weeks ago

    Gurgaon, Haryana, India TransOrg Analytics Full time

    Location : Gurgaon Job ID : PR5010 Job Type : Full time Experience : 2-4 years About the company: This role is a part of Pickl.AI, the education brand of TransOrg Analytics. TransOrg Analytics is over a decade old Data Science and ML company. The role Pickl (TransOrg's education brand) is looking for an operations person who is technically...

  • Head AI/ML

    2 weeks ago

    Gurgaon, Haryana, India RGF Professional Recruitment Full time

    Company Overview Large Global IT Consulting firm. Job Description We are looking for an experienced and visionary leader to head our Center of Excellence for Artificial Intelligence and Machine Learning. Responsibilities : Key Responsibility: • Lead the Center of Excellence for Artificial Intelligence and Machine Learning, and manage a team...

  • Ai/ml Engineer

    4 weeks ago

    Gurgaon, Haryana, India Neolytix Full time

    Position MLOps Engineer - US Healthcare Claims Management Location Gurgaon Sector 18 Delhi NCR India UK ShiftCompany NeolytixAbout the Role We are looking for an AI ML Engineer to develop and implement intelligent claims analysis prioritization and denial resolution models for our AI-driven app for healthcare claims management The ideal candidate...

  • Lead Data Specialist

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. The Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by...

  • Lead Data Specialist

    2 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. The Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by...

  • Lead Data Specialist

    2 weeks ago

    Gurgaon, Haryana, India ADCI - Haryana - D50 Full time

    Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. The Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.Our vision is to create business value by...

  • AI/ML Engineer

    5 days ago

    Gurgaon, Haryana, India Neolytix Full time

    Job Description: AI/ML Engineer - US Healthcare Claims Management  Position: AI/ML Engineer - US Healthcare Claims Management  Location: Gurgaon, Delhi NCR, India  Company: Neolytix  About the Role:   We are looking for an AI/ML Engineer to develop and implement intelligent claims analysis, prioritization, and denial resolution models for our AI-driven...

  • Developer - Operations Data Products & Business Intelligence

    3 weeks ago

    Gurgaon, Haryana, India United Airlines Full time

    We have a wide variety of career opportunities around the world come find yours Airport OperationsThe Airport Operations department keeps operations at our airports running smoothly through planning organization and supervision Job overview and responsibilitiesUnited Ops Performance team is responsible to support Network Operations across different...

  • Data Associate I

    4 weeks ago

    Gurgaon, Haryana, India Amazon Full time

    DESCRIPTIONWhenever a customer visits Amazon and types in a query or browses through product categories Amazon Search services go to work Our Search Ops team helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI ML models driving these services Our vision is to create business value...

  • Data Operations Lead

    2 days ago

    Gurgaon, Haryana, India Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our ML Data team. As a Team Manager, you will be responsible for ensuring the smooth operation of our data annotation services, which play a crucial role in providing a better customer search experience on Amazon.Your primary focus will be on meeting operational and business...

  • Lead Data Specialist

    4 weeks ago

    Gurgaon, Haryana, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DESCRIPTION:Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search...

  • AI/ML Engineer

    5 days ago

    Gurgaon, Haryana, India Neolytix Full time

    Position: MLOps Engineer - US Healthcare Claims Management Location: Gurgaon, Sector 18, Delhi NCR, India, UK Shift Company: Neolytix About the Role: We are looking for an AI/ML Engineer to develop and implement intelligent claims analysis, prioritization, and denial resolution models for our AI-driven app for healthcare claims management.The ideal candidate...

  • ai - Senior Data Scientist - AI/ML

    2 weeks ago

    Gurgaon, Haryana, India Unikon Full time

    About Us: Unikon.ai is a forward-thinking organization that leverages cutting-edge artificial intelligence (AI) and machine learning (ML) technologies to drive data-based decisions and innovation. We are seeking a highly skilled and experienced Senior Data Scientist with a strong background in AI and ML to join our team and help us unlock the full potential...

  • ai - Senior Data Scientist - AI/ML

    2 hours ago

    Gurgaon, Haryana, India Unikon Full time

    About Us: Unikon.ai is a forward-thinking organization that leverages cutting-edge artificial intelligence (AI) and machine learning (ML) technologies to drive data-based decisions and innovation. We are seeking a highly skilled and experienced Senior Data Scientist with a strong background in AI and ML to join our team and help us unlock the full potential...

  • Senior Quality Data Specialist

    1 day ago

    Gurgaon, Haryana, India Amazon Full time

    About AmazonAmazon Search services work tirelessly to provide a seamless customer experience. Our Search Ops team plays a crucial role in delivering high-quality data annotation to improve AI and ML models that power these services.Job DescriptionWe are looking for highly motivated and talented individuals who will provide and/or review high-quality data...