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WFM RTA//Real Time Analyst//International BPO
4 weeks ago
MNC in Bangalore
Hiring for WFM RTA
Real Time Analyst
CTC UPTO 5.8LPA based on Last CTC
Require 2+ Years Experience in WFM RTA
Shifts 24*7
Role and Key Responsibilities:
Analyze staffing/volume trends and operational performance dashboards.
Develop short, medium and long term staffing plans for assigned business in an
accurate and timely manner.
Collaborate with various business units, quality and training to schedule the
necessary training, and associate coaching to ensure the company's commitment
towards quality.
Prepare financial forecasts based on inputs from various sources and historical
trends.
Create and maintain financial reports for business stakeholders.
Review the current processes of scheduling and staffing and uncover the potential
opportunities of improved efficiency.
Consult with operations to develop staffing requirements by setting thresholds for
overhead, time-off, overtime, and absences.
Identify schedule/plan changes in relevant databases and escalate issues as
appropriate.
Prepare reports for hiring needs, training and staffing analysis for business reviews
and stakeholders.
Key skills & knowledge:
Maintain various WFM tools and set ups e.g. IEX etc.
Collaborate with other WFM departments like real time and scheduling to
constantly review and improve the health of business and increase profitability.
Educational qualification: Graduate in any discipline
Interested candidates can mail their cv at or call at 8467054123
