Product and Process Knowledge Expert

3 weeks ago

Industrial Area, India Innovatiview Full time

Summary:


We are looking for a dynamic and experienced Product and Process Trainer to join our team. The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams.


Key Responsibilities:

  • Design and deliver effective training programs on product features, workflows, and standard operating procedures.
  • Conduct refresher and upskilling training for new and existing employees.
  • Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices.
  • Create and update training materials, manuals, SOPs, and knowledge documents.
  • Assess training needs through surveys, feedback, and performance metrics.
  • Monitor and evaluate the effectiveness of training programs and make necessary improvements.
  • Maintain detailed records of training schedules, attendance, feedback, and evaluation reports.
  • Support process standardization across departments through structured training.
  • Conduct on-the-job coaching and post-training support as needed.


Required Skills & Qualifications:

  • Graduate (BE/B.Tech or BCA) with min 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors
  • Excellent communication, facilitation, and presentation skills.
  • Strong understanding of adult learning principles and training methodologies.
  • Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc
  • Ability to simplify complex concepts for varied audiences.
  • Strong attention to detail and process orientation.
  • Comfortable conducting both virtual and in-person training sessions.

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