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Application Support Analyst

1 month ago

Gurgaon, Haryana, India Apexanalytix Full time
Job Description

The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX's apexportal Solutions software applications.

The Work:
  • Manage and resolve technical support tickets.
  • Partner with Product Manager and R&D teams to prioritize support tickets.
  • Facilitate effective and proactive communications with both internal and external customers.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Serve as the technical expert for our client software implementations.
  • Manage software upgrades on scheduled date.
  • Serve as a primary contact for our client's IT department.
  • Troubleshoot network, database, and software problems for our client implementations.
  • Configure system settings and options, and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
  • Manage setup of technical environment for hosted clients.
  • Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
  • Work with Help Desk personnel to resolve client installation issues.
  • The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.
Requirements
  • Good working knowledge of Microsoft Office (in particular Excel and Outlook)
  • Exposure to SQL Server o Data definition, data manipulation, data control, and transactional control o Administration, including creating and restoring SQL backups o Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
  • Knowledge of FTP, secure FTP, and PGP.
  • Knowledge of using Command Prompt and its commands.
Education and Experience
  • Bachelor's degree in Information Technology, Computer Science, Business, Finance, Accounting or related field
  • Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
  • Customer-facing experience with large customers preferred
  • 1-2 years of experience in SQL
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